51–60 of 365 posts
Earlier quoted context omitted.
When the confused person responds, agitated that someone they think is supposed to help them is deflecting their concerns, that's probably emotionally draining.
If that's the issue they could also block them after replying.
Earlier quoted context omitted.
But there are, presumably, tens if not hundreds of millions of cars with curl in them now. While I'm sure you would appreciate a response, imagine the time it would take to reply to these questions? I mean it's not like it's a bug in curl... As for "if the customer gets angry at the response, it's fine...", well, what if you're taking the time to reply and then getting angry responses? What a waste of emotional energ…
So what's the point in putting your e-mail address at the end of the license/about/readme ? If you don't want to receive e-mails, don't put your e-mail. If you just want to receive some kind of e-mails (like just congrats but not bugs), add that information in the end. Of course some people won't comply, but that's just human behavoir. Now, just putting your e-mail and letting the black hole eat them without an answe…
Trust me, that wouldn't fix it. As someone who works for a company whose name resembles a popular Microsoft product, putting in disclaimers (in our case on our support contact form) doesn't help one bit. They don't care.
I guess this is what you should expect when you are requiring your copyright notice to be disclosed... Live with it or change license.
Don't know why this downvoted. Perhaps the wording used? Because the idea is correct. One way to fix would be, for example, changing the license in any future version to read "If you're using this software inside any component that will be used in a car, you should display the Copyright_automotive.txt contents instead of this one"
I guess this is what you should expect when you are requiring your copyright notice to be disclosed... Live with it or change license.
Earlier quoted context omitted.
So what's the point in putting your e-mail address at the end of the license/about/readme ? If you don't want to receive e-mails, don't put your e-mail. If you just want to receive some kind of e-mails (like just congrats but not bugs), add that information in the end. Of course some people won't comply, but that's just human behavoir. Now, just putting your e-mail and letting the black hole eat them without an answe…
>One way to fix would be ... Trust me, that wouldn't fix it. As someone who works for a company whose name resembles a popular Microsoft product, putting in disclaimers (in our case on our support contact form) doesn't help one bit. They don't care.
Nobody has ever NOT understood the situation when I tell them that we're just a deals site and to contact the store instead.
On occasion I've had to intervene on their behalf with a store and get things expedited. Stores always oblige because I'm the traffic source.
I of course have a brand to promote, and curl doesn't really need to do that. But when someone's in dire straights looking for anyone to help, I help at all costs. Because I've been on the other end of that support email and it sucks when you can't get a hold of any human.
As somebody who has written to companies about bugs in their products (and almost always ignored), I would really appreciate a response even if it was some form letter thing to the effect of "I just make a small component that happens to be used in your car, kind of like the people who make the screws in your car. Please contact your car manufacturer directly." I personally just like knowing somebody read my letter i…
When someone randomly throws an email in a direction completely irrelevant to their issue, they are just grasping at straws. It would not be unreasonable to assume they've tried 20 other emails before or after this one, where most are likely to be more relevant to their issue.
If that person doesn't know the difference, any response you could send them would be of no help nor comfort, and the risks of continued questioning once you've opened that box is simply not worth it.
As somebody who has written to companies about bugs in their products (and almost always ignored), I would really appreciate a response even if it was some form letter thing to the effect of "I just make a small component that happens to be used in your car, kind of like the people who make the screws in your car. Please contact your car manufacturer directly." I personally just like knowing somebody read my letter i…
But there are, presumably, tens if not hundreds of millions of cars with curl in them now. While I'm sure you would appreciate a response, imagine the time it would take to reply to these questions? I mean it's not like it's a bug in curl... As for "if the customer gets angry at the response, it's fine...", well, what if you're taking the time to reply and then getting angry responses? What a waste of emotional energ…