Ask HN: How do you organize and share information within your company?

#1

Post by EpiphanyMachine » Fri, Nov 11, 2016, 4:33 PM UTC

We are looking for a place to put all the knowledge we share into one place. The idea would be that when someone asks you a questions you answer in this place and send them a link to your answer. With a culture of always checking this resource first we could save a lot of time on repeat answers.

We tried google sites (mostly because it was a simple proof of concept) but want something more robust. We are looking at using a wiki right now.

What tools are you currently using and what do you like or dislike about them?

Re: Ask HN: How do you organize and share information within your company?

#2

Post by nicolasiac » Fri, Nov 11, 2016, 9:19 PM UTC

We installed WordPress on a server and then installed a plugin for knowledgebase. Everyone can add an article under various categories.

Re: Ask HN: How do you organize and share information within your company?

#3

Post by EpiphanyMachine » Fri, Nov 11, 2016, 9:30 PM UTC

nicolasiac wrote: post #2

We installed WordPress on a server and then installed a plugin for knowledgebase. Everyone can add an article under various categories.

Have you gotten feedback good or bad from users of this? My concern is people won't start to use it if there is friction or annoyance with the setup.

Thanks!

Re: Ask HN: How do you organize and share information within your company?

#4

Post by mohsinr » Sat, Nov 12, 2016, 12:16 AM UTC

What about internal wiki. We use doku wiki lot of knowledgebase there for anyone to read...

Re: Ask HN: How do you organize and share information within your company?

#5

Post by EpiphanyMachine » Sat, Nov 12, 2016, 1:08 AM UTC

mohsinr wrote: post #4

What about internal wiki. We use doku wiki lot of knowledgebase there for anyone to read...

It is used all the time or a backup for when you don't have someone to ask? I am specifically trying to find something with a barrier so low it is the first thing people turn to when they have a question.

Re: Ask HN: How do you organize and share information within your company?

#6

Post by nicolasiac » Sat, Nov 12, 2016, 5:16 PM UTC

EpiphanyMachine wrote: post #3

nicolasiac wrote: post #2

We installed WordPress on a server and then installed a plugin for knowledgebase. Everyone can add an article under various categories.

Have you gotten feedback good or bad from users of this? My concern is people won't start to use it if there is friction or annoyance with the setup. Thanks!

This is the one we used. https://en-gb.wordpress.org/plugins/wp-knowledgebase/ As you can see, you can organize articles in categories and there is even a search box. Initial feedback is good so far. A knowledgebase system is essential in all companies regardless of the feedback some users might give (usually those who are bored to search for answers), since all knowledge should be stored centrally. If a key person leaves, all his/her knowledge will be there!