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Lessons from Outsourcing to India, China and the Philippines

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Re: Lessons from Outsourcing to India, China and the Philippines

#11

Post by jakozaur »

clifanatic wrote: post #2

I can't believe he skipped over the real elephant in the offshoring room - the time difference. All of those countries have almost no overlap with any part of the United States. If we schedule an 8 AM CST meeting with India (which is super early for some of the people here), it's already 7 PM at night there, and they're completely exhausted and ready to go home. And that's _if_ you can schedule a meeting far enough i…

A lot of organization ignore time zone, though are crucial. They can be double edge sword. If you run 24/7 SaaS they can help you deliver better reliability and avoid waking up at night, but they also created all sort of challenges.

12h time difference is the worst one, but in fact any cause some changes to your organization and you may need to learn to rely on async/writting skills.

I recommend a book: https://www.amazon.com/Working-While-Theyre-Sleeping-Separat...

Re: Lessons from Outsourcing to India, China and the Philippines

#12

Post by gopalv »

clifanatic wrote: post #2

I can't believe he skipped over the real elephant in the offshoring room - the time difference. All of those countries have almost no overlap with any part of the United States. If we schedule an 8 AM CST meeting with India (which is super early for some of the people here), it's already 7 PM at night there, and they're completely exhausted and ready to go home. And that's _if_ you can schedule a meeting far enough i…

> I can't believe he skipped over the real elephant in the offshoring room - the time difference.

That was the reason off-shoring of BPO/call-centers happened in the first place - follow-the-sun.

Re: Lessons from Outsourcing to India, China and the Philippines

#14

Post by [deleted] »

jakozaur wrote: post #11
clifanatic wrote: post #2

I can't believe he skipped over the real elephant in the offshoring room - the time difference. All of those countries have almost no overlap with any part of the United States. If we schedule an 8 AM CST meeting with India (which is super early for some of the people here), it's already 7 PM at night there, and they're completely exhausted and ready to go home. And that's _if_ you can schedule a meeting far enough i…

A lot of organization ignore time zone, though are crucial. They can be double edge sword. If you run 24/7 SaaS they can help you deliver better reliability and avoid waking up at night, but they also created all sort of challenges. 12h time difference is the worst one, but in fact any cause some changes to your organization and you may need to learn to rely on async/writting skills. I recommend a book: https://www.a…

[deleted]

Re: Lessons from Outsourcing to India, China and the Philippines

#15

Post by CountSessine »

clifanatic wrote: post #2

I can't believe he skipped over the real elephant in the offshoring room - the time difference. All of those countries have almost no overlap with any part of the United States. If we schedule an 8 AM CST meeting with India (which is super early for some of the people here), it's already 7 PM at night there, and they're completely exhausted and ready to go home. And that's _if_ you can schedule a meeting far enough i…

Here's a question. You're in the US and your employer has decided to out source some work.

Why are you, the American worker, tolerating your employer's request to stay late to talk to their outsourced lackeys? Whenever I've been asked to stay late for a time zone crossing meeting with outsourced employees, I've refused. WE are THEIR customers, not the other way around. They can damn well get up at 3am and WebEx-in if we're going to have a meeting. No way am I going to stay late in the evening and miss my family so I can chat with our offshore labour.

Re: Lessons from Outsourcing to India, China and the Philippines

#16

Post by dmoy »

CountSessine wrote: post #15
clifanatic wrote: post #2

I can't believe he skipped over the real elephant in the offshoring room - the time difference. All of those countries have almost no overlap with any part of the United States. If we schedule an 8 AM CST meeting with India (which is super early for some of the people here), it's already 7 PM at night there, and they're completely exhausted and ready to go home. And that's _if_ you can schedule a meeting far enough i…

Here's a question. You're in the US and your employer has decided to out source some work. Why are you , the American worker, tolerating your employer's request to stay late to talk to their outsourced lackeys? Whenever I've been asked to stay late for a time zone crossing meeting with outsourced employees, I've refused. WE are THEIR customers, not the other way around. They can damn well get up at 3am and WebEx-in i…

Well, in some cases people will do it because otherwise their employer may fire them. Living in the US most of us are at will, and don't have that much luxury to give employers the finger.

Re: Lessons from Outsourcing to India, China and the Philippines

#19

Post by CountSessine »

dmoy wrote: post #16
CountSessine wrote: post #15

Earlier quoted context omitted.

Here's a question. You're in the US and your employer has decided to out source some work. Why are you , the American worker, tolerating your employer's request to stay late to talk to their outsourced lackeys? Whenever I've been asked to stay late for a time zone crossing meeting with outsourced employees, I've refused. WE are THEIR customers, not the other way around. They can damn well get up at 3am and WebEx-in i…

Well, in some cases people will do it because otherwise their employer may fire them. Living in the US most of us are at will, and don't have that much luxury to give employers the finger.

What's your value to your employer?

If you're not willing to stay late to do a cross time zone meeting then I agree that you're worth a bit less to your boss than you otherwise would be.

Personally I would rather accept a bit less pay to be rid of a nuisance like a boss who thinks I'll inconvenience myself and my family for stupid shit like adjusting myself to his outsourced labour's schedule. I do stay late when shipping a release or working on an urgent bug. But stay late so some delicate flower off in India can work 9-5? Fuck that.

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