Cause of YC/HN outage discovered

Things should be back to normal now. Trevor just moved www.ycombinator.com to Slicehost, and I just told HN to refer to static stuff there instead of serving it locally.

Interesting how easy it is to move your whole web site. Good customer service is important when users can switch so easily.

Re: Cause of YC/HN outage discovered

#5

Post by fletchowns » Wed, Apr 21, 2010, 11:03 PM UTC

This site was on a shared hosting box?

And of course they are going to disable it without warning if it's causing problems for all the other customers on that box...

Re: Cause of YC/HN outage discovered

#6

Post by archon810 » Wed, Apr 21, 2010, 11:03 PM UTC

This is almost as bad as the reason for my server's downtime recently: http://beerpla.net/wp-content/uploads/img_2958.JPG

My server literally had its plug pulled.

Re: Cause of YC/HN outage discovered

#7

Post by bshep » Wed, Apr 21, 2010, 11:05 PM UTC

"We just figured out what caused the problem. Apparently Pair Networks' procedure for requesting that users upgrade to a dedicated server is to shut down their site without warning...."

I think you should upgrade to a more "dedicated provider" rather than a "dedicated server"...

But seriously, not even a warning?

Re: Cause of YC/HN outage discovered

#8

Post by [deleted] » Wed, Apr 21, 2010, 11:06 PM UTC

a2tech wrote: post #3

Thats some good customer service there Lou. (Said in Chief Wiggims voice) Seriously-they couldn't just email the account holder?

[deleted]

Re: Cause of YC/HN outage discovered

#9

Post by pg » Wed, Apr 21, 2010, 11:07 PM UTC

fletchowns wrote: post #5

This site was on a shared hosting box? And of course they are going to disable it without warning if it's causing problems for all the other customers on that box...

Not this site, www.

There was no sudden spike in traffic. If they'd bothered to check the logs they'd have found that the load, whatever it was, was no higher than it had been.

Re: Cause of YC/HN outage discovered

#10

Post by swombat » Wed, Apr 21, 2010, 11:09 PM UTC

Shared hosting is generally sucky for anything remotely successful. I'm amazed you got away with storing your static assets there so long! When I got 100k hits in a day on my first blog, Dreamhost promptly shut it down without warning (in the middle of a slashdotting!)