Earlier quoted context omitted.
"doing startups is hard, and we all make mistakes along the way" I'd love to see a restaurant use that line. Food safety is hard!
Or a surgeon. "Sorry, but surgery is hard and we all make mistakes along the way!" The statement is actually true... but you need to hold yourself to a higher standard when your product can have an impact on people's health. Of course, stopping the product while investigating the cause sounds like they are taking it seriously, so hopefully it will all work out in the end. But I'm not worried either way - meal replace…
It hurts to get better. But it should also hurt the companies making the mistakes themselves, and for companies that make things like food and drugs there should be balanced regulations. Iteration should happen on small scales, but licenses and inspections should be enforced as you grow.