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Why you should never use Upwork

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Re: Why you should never use Upwork

#21

Looking at some of their responses to reviews on Facebook ( https://www.facebook.com/wiperecord/reviews/ ) it would appear the attitude is part of their company culture. Amazing, for a company that bills itself as trying to help people overcome their past, it appears they are simply in the business of taking advantage of a vulnerable group.

Also, if Kevin is an attorney, he's remarkably free with what is arguably libelous speech to third parties.

Re: Why you should never use Upwork

#24
post #21

Looking at some of their responses to reviews on Facebook ( https://www.facebook.com/wiperecord/reviews/ ) it would appear the attitude is part of their company culture. Amazing, for a company that bills itself as trying to help people overcome their past, it appears they are simply in the business of taking advantage of a vulnerable group.

Also, if Kevin is an attorney, he's remarkably free with what is arguably libelous speech to third parties.

True. I was curious and did look at their site and didn't see a Kevin in the attorney list. Not to say he isn't one, just he wasn't listed on the site. I would have ventured to bet he was a rogue IT employee, but with some of the responses to complaints on Facebook, it does somewhat appear that if you question them they get defensive and argumentative.

I run a site that helps ex-offenders find jobs, resources, etc.. and it is always frustrating to see companies that take advantage of a vulnerable group. Not to dismiss the OP and the evidence against them is pretty overwhelming, but there are always two-sides to every story. I have removed the link and references to them and their parent firm as a resource from our site. While we aren't a huge player in the industry, we are growing fast simply because we provide personal help if we can and try to treat everyone fair. I refuse to risk that reputation on a potential bad apple. It's easier just to remove them now, and if down the road this comes out as a simple misunderstanding or whatever, I am happy to add them back. But for now, to me at least, it is better to be safe than sorry and not risk my users paying some greedy company to be treated poorly.

Re: Why you should never use Upwork

#27

Never, ever give a price break without a scope change. Apart from the obvious $/hr benefits, it's great way to figure out if the person on the other end of the line is an abusive psychopath. A professional will understand that you're trying to help them achieve a realistic value for their budget. A psychopath will take it as a personal affront and become transparently manipulative and/or abusive. This is a great time…

The real problem is: the conflict resolution process at Upwork is utterly Kafkaesque.

Even if you have a perfect five stars reputation for two years, all it takes is one upset jerk and you are done at Upwork. Eventually you will step on someones having a bad day if you stay there enough.

After you make a good reputation in those market places you can command a higher fee - perhaps they want you out at this point so they can get work for other skilled professionals that are undercharging in order to build reputation.

Re: Why you should never use Upwork

#28

Looking at some of their responses to reviews on Facebook ( https://www.facebook.com/wiperecord/reviews/ ) it would appear the attitude is part of their company culture. Amazing, for a company that bills itself as trying to help people overcome their past, it appears they are simply in the business of taking advantage of a vulnerable group.

I've read through these reviews- pretty wild how they openly attack anyone who has a negative experience with them, instead of demonstrating drive to fully resolve issues. Being sympathetic, positive and following through are customer service basics, and they are just flailing here.

Re: Why you should never use Upwork

#29
post #16

Totally agree with the article, and I am more than certain that such acts and extortionate behaviour are widespread on the platform. It seems it is part of their business model to allow clients in developed countries to find people in developing countries (all with weak legal systems and corruption) to commit illegal acts (both violations of public and private law). Just look at how many jobs involve rewriting, scrap…

The worst thing about what you wrote is, as I was reading it, not a trace of shock or surprise passed through me.

It's like it's just now the norm for these things to happen.

If you'd like to, i'd be happy to post your story in an edit below mine. I know this isn't the first time it's happened.

If you want to contact me, it's shad @ the domain in my twitter bio.

Good luck!

Re: Why you should never use Upwork

#30

Looking at some of their responses to reviews on Facebook ( https://www.facebook.com/wiperecord/reviews/ ) it would appear the attitude is part of their company culture. Amazing, for a company that bills itself as trying to help people overcome their past, it appears they are simply in the business of taking advantage of a vulnerable group.

Am I the only one who thinks it's weird someone would hire a law firm to expunge a record and than publicly comment/review the service on Facebook? whats the point of wiping a record and than publicly sharing you had a record?
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