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Planet Money: Self Checkout [audio]

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11–20 of 46 posts

Re: Planet Money: Self Checkout [audio]

#11
Self checkout is almost mandatory in many UK shops.

Wait in a long slow line for a regular checkout, or short-to-no line for self-checkout? Easy choice. Very fast once you get the hang of them, and no chit-chat!

The only time I sometimes prefer the human checkout is when buying alcohol as you need to call over an attendant to approve your purchase, which is a little annoying.

Re: Planet Money: Self Checkout [audio]

#12
It seems like I'm the only person in this thread who's had pretty much nothing but good experiences with self checkout machines. And this is despite the fact that I usually do grocery trips with at least 15-20 items. I don't have a problem with human contact with a cashier, I just prefer self checkout because it pretty much never has lines. I've also not experienced the horribly buggy machines that everyone else here seems to be exposed to.

Re: Planet Money: Self Checkout [audio]

#13

I always refuse to use Self Checkout, even when a store clerk offers to operate it for me. The process always takes longer than doing it "the old fashioned way". Maybe it's because I'm over 50, but I prefer face-to-face interaction with a cashier. BTW, I'm not a technophobe by any measure. I'm probably more tech savvy than most people here.

That face-to-face interaction is unnaturally reducing the performance bonus of management. Think any of the headcount savings $ goes to stockpeople?

A Home Depot person always walks by me in line, saying "Self-checkout is open!" to which I always reply "Never." Craig Menear doesn't need those micropennies for anything other than scorekeeping with his golf buddies.

But these are all just rationalizations. Self-checkout was a broken hassle years ago when I first tried it. I'm not under the impression much has changed, and my sympathies have grown with the labor argument. This seems especially evident in the lack of baggers (and bagging skills) at my local large grocery store. I think they stopped teaching it, but regardless The headcount-reduction engine doesn't result in a business I want to give more money to.

Re: Planet Money: Self Checkout [audio]

#16

I refuse. The prices are usually too high to warrant scanning my own groceries.

Wait, the machines charge you higher prices? Where do you live? I don't think I've ever heard of this.

Rather, you don't get a discount for using the self-checkout. The price you are paying has the cost of a human cashier built into it. If you use self-checkout, you're providing that service yourself for free, but the company still collects the premium they charge for human service.

Re: Planet Money: Self Checkout [audio]

#17
I have no problem with self-checkout generally but I find it pretty bad for a "real" grocery shopping (as opposed to picking up a few barcoded items). I'm almost always picking up a fair bit of produce and other items that don't have barcodes and dealing with these is very painful compared to having a cashier.

Home improvement stores can be a pain too because of awkward shapes but, of course, it depends on what you're buying.

Re: Planet Money: Self Checkout [audio]

#18

It seems like I'm the only person in this thread who's had pretty much nothing but good experiences with self checkout machines. And this is despite the fact that I usually do grocery trips with at least 15-20 items. I don't have a problem with human contact with a cashier, I just prefer self checkout because it pretty much never has lines. I've also not experienced the horribly buggy machines that everyone else here…

Me too... though it's very hard to find supermarkets nearby with one these days.

Re: Planet Money: Self Checkout [audio]

#20

Earlier quoted context omitted.

Wait, the machines charge you higher prices? Where do you live? I don't think I've ever heard of this.

Rather, you don't get a discount for using the self-checkout. The price you are paying has the cost of a human cashier built into it. If you use self-checkout, you're providing that service yourself for free, but the company still collects the premium they charge for human service.

In Australia you pay even more (via tax dollars) for using self-checkout: http://www.abc.net.au/news/2016-10-06/nsw-police-to-crackdow...
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