> Google was injecting a large toolbar at the top of the snapshot encouraging users to get back to Google search results (a functionality already provided by the back button) I learned, through a series of usability tests my (former) startup ran amongst its users, that most non-tech people do not click the back button and get very confused if your pages don't have their own back/forward/close/menu navigation. We move…
I'd be interested in learning what these users do when faced with a site without navigation links. Do they just close the browser and re-type the original URL?