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Samsung to Permanently Discontinue Galaxy Note 7 Smartphone

wsj.com

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Re: Samsung to Permanently Discontinue Galaxy Note 7 Smartphone

#21

Post by simonh »

They still haven't actually started a recall of the 'fixed'versions of the device though. I know people who bought them from carriers can get refunds/replacements but some buyers on Samsung's own web store have already been waiting weeks to arrange replacement or refunds of the v1 devices.

Manufacturing defects happen. Design defects happen. Even criminal activities by employees happen, but it's up to the leadership and the culture of the company to get on top of these issues and steer the ship back on course.

Overall Samsung has a decent reputation at competently engineering phones and batteries. But the way they've handled their responsibility for this issue is inexcusable. Ceasing manufacturing is about managing their own costs. What are they doing to actually help their customers?

Re: Samsung to Permanently Discontinue Galaxy Note 7 Smartphone

#22

Post by ljf »

NicoJuicy wrote: post #17

This is the second article i can't access in a short time. Please consider changing the url to the nytimes article or deleting the article on itselve. I don't think HN should contain links to paywalled sites like wsj.com

Click on 'web' link below the title above, this will take you to a google search for the story, which generally allows you to read the full story (for SEO purposes)

Re: Samsung to Permanently Discontinue Galaxy Note 7 Smartphone

#23

Post by mtgx »

d33 wrote: post #13
Insanity wrote: post #11

Wouldn't want to be working in that division right now. I'm assuming they'll try to sprint asap to a follow-up or a replacement. The longer they wait, the more they lose to other vendors I am assuming. And the bad publicity must be causing quite a headache as well. Nevertheless, their other phones have been good (and I'm assuming that apart from catching fire this one was as well, though catching fire is a pretty big…

Perhaps they ended up with this problem precisely because they rushed?

They did rush - they launched Note 7 a year ahead of its time (last year we had Note 5) when they were only supposed to release Note 6. That takes, dare I say, courage. (just a joke, they just skipped the number 6 to put it in line with the Galaxy S generation).

Re: Samsung to Permanently Discontinue Galaxy Note 7 Smartphone

#24

Post by toyg »

QuantumRoar wrote: post #19
kenny_r wrote: post #6

Earlier quoted context omitted.

FYI: HN has a recent feature where there's a link labeled "web" under the article link, which brings you to a web search. Clicking the first result will bypass the paywall.

How does that even work?

Most paywalls check the request referral and let it through when it comes from the big search engines. This ensures they will remain listed and hence relevant.

Re: Samsung to Permanently Discontinue Galaxy Note 7 Smartphone

#27

Post by drcross »

PaulRobinson wrote: post #14

[drip, drip, drip, drip, drip…] They have spent a huge amount of money on marketing this phone. I wrote a week or so back it could be the end of Samsung and people told me I was an idiot - they make so many other things, their spread is so broad, they can just produce the next phone and move on. This has done untold damage to their brand in the eyes of the average consumer and has wasted so much money, I think they a…

The Note was not a flagship line. Samsung has so many other industries that I think it will do just fine in the long run.

Re: Samsung to Permanently Discontinue Galaxy Note 7 Smartphone

#28

Post by kuschku »

kenny_r wrote: post #6
danso wrote: post #2

For folks who can't get past the WSJ paywall: http://www.nytimes.com/2016/10/12/business/international/sam... > SEOUL — Samsung Electronics is terminating production of its troubled Galaxy Note 7 smartphone, according to a person familiar with the decision, in a major and embarrassing about-face for the South Korean electronics giant. > In a statement filed with the country’s stock exchange late Tuesday, Samsung said…

FYI: HN has a recent feature where there's a link labeled "web" under the article link, which brings you to a web search. Clicking the first result will bypass the paywall.

Not anymore, that was true once, but doesn't work for me anymore (Germany).

Re: Samsung to Permanently Discontinue Galaxy Note 7 Smartphone

#29

Post by NicoJuicy »

ljf wrote: post #22
NicoJuicy wrote: post #17

This is the second article i can't access in a short time. Please consider changing the url to the nytimes article or deleting the article on itselve. I don't think HN should contain links to paywalled sites like wsj.com

Click on 'web' link below the title above, this will take you to a google search for the story, which generally allows you to read the full story (for SEO purposes)

This doesn't help anymore ( or it is because i already surfed to it).

But i read that it is not possible anymore on another topic https://news.ycombinator.com/item?id=12680380#unv_12680507

They "upgraded" their paywall game. Also, the first topic with the most votes is ALWAYS a link to another article with the same information or a TLDR; for those who can't access the paywalled article.

Please just ban the wsj domain, so people would search for an alternative article immediatly. This is, after all, what wsj seems to want :)

Re: Samsung to Permanently Discontinue Galaxy Note 7 Smartphone

#30

Post by hellofunk »

PaulRobinson wrote: post #14

[drip, drip, drip, drip, drip…] They have spent a huge amount of money on marketing this phone. I wrote a week or so back it could be the end of Samsung and people told me I was an idiot - they make so many other things, their spread is so broad, they can just produce the next phone and move on. This has done untold damage to their brand in the eyes of the average consumer and has wasted so much money, I think they a…

> First, all those sales are now refunded.

I've heard actually that people are having an enormous difficulty getting refunds for the phones they already purchased, with Samsung responding to their requests with verbose but meaningless legalese.

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