Hi Ooshma! -- you mentioned in your talk that you + team did things that didn't scale to delight existing users and acquire new ones. Kevin Hale brought this up during his Startup School lecture, writing Christmas cards to all of their users, but referenced a user writing to him the following year asking when he would receive this year's xmas card. When deciding what "non-scalable thing" you were going to do, did you…
PS: I know some excellent mechanical hand-writing services and I'll email Kevin a few options ;)
Thanks for your answer, super helpful as my team and I create new ways of connecting with our users.