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Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

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Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#11
post #10

I recently flew to Munich/Prague with Air Canada and Lufthansa - the flight attendants said to both not charge a Samsung Note 7 and that they require them to actually also be turned off.

Does turning them off prevent them from catching on fire? What is the actual problem described in technical terms, really?

> Does turning them off prevent them from catching on fire?

Doubtful. Isn't it the Li-ion batteries that are combusting, ie. chemical reaction?

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#12
It seems to be that Samsung is getting a lot of extra scrutiny based on their recall and the news is exploiting this. Phone batteries have been known to overheat and explode for years now and it is in no way brand specific. I think the way Samsung handled the whole situation was above and beyond how other companies may have responded. They identified an issue, and replaced everything.

I am not saying that Samsung could not have made another mistake, but I think it is unreasonable to try and link every single battery issue and explosion under the Samsung brand as something that is a precursor to another giant issue.

This recently happened with an iphone on a plane: http://www.nbcnews.com/tech/tech-news/apple-faa-investigatin...

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#13
post #10

I recently flew to Munich/Prague with Air Canada and Lufthansa - the flight attendants said to both not charge a Samsung Note 7 and that they require them to actually also be turned off.

Does turning them off prevent them from catching on fire? What is the actual problem described in technical terms, really?

Judging by the fact that the new version of the phone may still be catching fire, we may not know what the cause is. If Samsung had accurately diagnosed the problem in the first place then this incident probably wouldn't have occurred.

Someone at Samsung is having a very bad day.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#14
Interesting he's only been using wireless chargers. I used a Tylt wireless charger for a couple of Nexus 7s and both tablets now have a warped back due to overheating via prolonged charging.

Very curious if the fire was specifically caused by wireless charging.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#15
What a mess. I wouldn't want to be in Samsung quality control right now.

In what has to be the nerdiest humor I've ever come up with, I suggested to some astronomer friends here at NASA that this Samsung Galaxy line be rebranded the Samsung Seifert.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#16
post #4

This entire episode seems hard to believe. How could Sammy fail so hard after so many years of industry knowledge? What corners did they cut? Is it just unbalanced reporting or possibly sabotage? Seriously don't believe they got wrong what everyone else seems to have dodged.

> Is it just unbalanced reporting or possibly sabotage? Seriously don't believe they got wrong what everyone else seems to have dodged.

It's happened to other companies in the past. It's entirely plausible that Samsung just screwed up in the design or manufacturing stage, and there is zero evidence of the conspiracies you suggest.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#17

It seems to be that Samsung is getting a lot of extra scrutiny based on their recall and the news is exploiting this. Phone batteries have been known to overheat and explode for years now and it is in no way brand specific. I think the way Samsung handled the whole situation was above and beyond how other companies may have responded. They identified an issue, and replaced everything. I am not saying that Samsung cou…

> but I think it is unreasonable to try and link every single battery issue and explosion under the Samsung brand as something that is a precursor to another giant issue.

I disagree. Given that this phone model already had battery problems, it is not at all irrational to assume the new battery problems are related to (or the same as) the old ones. That's far likelier than the new problems happening by pure coincidence, given that the base rate of phones catching fire is so small. I think what you're forgetting here is that, by far the most likely scenario is that Samsung just didn't fix the original problem correctly.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#18
Well Samsung, that's what you get for using non-replaceable batteries.

I hope that this desaster forces either phone vendors or regulatory agencies to mandate replaceable batteries. The EU got through with mandating micro-USB, after all...

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#19

It seems to be that Samsung is getting a lot of extra scrutiny based on their recall and the news is exploiting this. Phone batteries have been known to overheat and explode for years now and it is in no way brand specific. I think the way Samsung handled the whole situation was above and beyond how other companies may have responded. They identified an issue, and replaced everything. I am not saying that Samsung cou…

"I think the way Samsung handled the whole situation was above and beyond how other companies may have responded."

LOL, you mean like follow the proper legal process for filing a recall in the US? Yeah... they did none of that. What exactly was "above and beyond"?? Seriously, I'm not even joking, I'm genuinely curious as from my perspective they did the absolute bare minimum, and took an insane amount of time to even start addressing such a dangerous defect.

I've worked with companies that had a dangerous defect they discovered before any issues occurred, and the same day they stopped sales, contacted every potentially affected customer directly and requested they stop using the product and sent them a shipping label to get the gear back and replace it at no cost or traveling to a store for the user.

Re: Replacement Samsung Galaxy Note 7 phone catches fire on Southwest plane

#20
post #6

This is a huge problem for Samsung. Individual recalls don't usually damage companies permanently; people understand that sometimes shit happens, and they quickly forget about it. But two in a row, when the replacements were supposed to be safe, is the kind of thing that etches itself much more deeply into public consciousness. Popular culture is now going to be associating "Samsung phone" with "time bomb" for a long…

And the event taking place on an airplane is close enough to the nightmare scenario of catching fire during a flight that it will be firmly placed into the public consciousness.

So are Li-ion battery fires considered metal fires - if so, the instinctual reaction (apply water to extinguish) would be unfortunate...
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