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MailChimp’s founders built the company slowly by anticipating customers’ needs

nytimes.com

111–120 of 267 posts

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#111

And then somehow they managed to totally disregard their customers' needs and screw everyone with the Mandrill changeover. Seriously, has everyone forgotten that fiasco? https://news.ycombinator.com/item?id=11170713 I'll never trust them or use them again, after that. No way no how.

Agreed. They really anticipated my needs on that one, had my needs been quadrupled prices and a tiny window to switch providers.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#112
post #37

The Atlanta tech scene is blossoming, just like our film industry. We have a couple of incubators, including a few that are funded/supported by Georgia Tech. The cost of living here is super cheap, and there are brilliant and talented people everywhere. We have satellite offices for tons of major tech companies, so there are traditional tech jobs too. Earning $200k here while the cost of living is so low is phenomina…

I used to work for a company based in Conyers, GA, and would hang out in Atlanta when I traveled there. It is a great city. However, there is a huge cultural shift outside of Atlanta for people used to Silicon Valley or NYC, because the rest of Georgia is definitely... different.

You didn't hear any banjo music did you?

But seriously the city to country gradient is pretty steep outside Atl. However I doubt if rural Georgia is all that different from rural upstate New York. I know people who grew up in both and it sounds about the same. You can just get there faster in Georgia.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#113
post #107
post #96

Earlier quoted context omitted.

WhatsApp raised "outside funding" of $250k from ex-Yahoo employees before publicly launching the app in November 2009. They then got another $8 million in April 2011 from VC firm Sequoia Capital. However, Jan Koum was already talking to Jim Goetz of Sequoia a year prior to that (Spring 2010) and it took several months of negotiation to close the deal. I don't think people would call Whatsapp a "bootstrapped company".…

WhatsApp actually used pricing as a way to slow their growth and give Jan Koum's team time to scale their infrastructure. He talked about it in startup school a couple of years ago: https://www.youtube.com/watch?v=8-pJa11YvCs

>WhatsApp actually used pricing as a way to slow their growth

Yes, I've seen that video. Increasing the price to slow growth is a separate tool from weighing pros/cons of VC money to grow huge. At the time of Sequoia's 2011 investment, WhatsApp was estimated to have ~30 million users. It seems that Jan Koum felt it made more financial sense to get $8 million from Sequoia rather than from his customer base. If JK could raise subscription prices higher ($2? $5?) without his customers complaining to "self-fund" that $8M, that would have been financially better than giving up 10-15% of company ownership to Sequoia. He must have liked the first vc financial deal because he went back to Sequoia again for another $52 million.

If JK is ever on stage again, maybe somebody can ask him why he didn't get that $60 million from his user base. It would be interesting to hear his thought process.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#114
post #37

The Atlanta tech scene is blossoming, just like our film industry. We have a couple of incubators, including a few that are funded/supported by Georgia Tech. The cost of living here is super cheap, and there are brilliant and talented people everywhere. We have satellite offices for tons of major tech companies, so there are traditional tech jobs too. Earning $200k here while the cost of living is so low is phenomina…

Is it practical to live in Atlanta without a car?

I had a car that I pretty much never used when I lived downtown. It was broken into and I didn't notice for a week. The only thing they stole was a 12-pack of Coca Cola, which is the most Atlanta thing ever.

When I moved just a little further out the car was absolutely needed.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#115
post #104

Earlier quoted context omitted.

I'm in Atlanta. It's a great place to work for a non-tech corporation, but the startup scene is so so. Most of the "tech" startups fall in to one of two categories. First, ones that will not get traction and are doing something that someone else is already doing or two high tech boiler room operations where they hire a few tech people and an army of sales types to try to sell it. Sadly tech people in Atlanta are seco…

I beg to differ. I work for Pindrop. We have a unique product and we're growing steadily, with serious funding to boot. https://www.pindrop.com/about-pindrop-security/ https://www.pindrop.com/what-we-do/ We're also hiring: http://grnh.se/iwk5m4

One or two companies out of a city of 5+ million does not make a startup ecosystem.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#116
post #82
post #61

Earlier quoted context omitted.

How's the political climate? It doesn't look so great from my initial Googling: Georgia is one of the states suing over the transgender bathroom issue. Per Wikipedia Georgia doesn't include sexual orientation in their laws against employer discrimination. Anything else folks from SF might be concerned about?

California is also one of the states being sued [0]. You obviously don't know much about Atlanta but seem to know a lot about Georgia by browsing wkikipedia. Our LGBT community is one of the largest in the US. California probably has more backwards people than Georgia fighting against stuff like this. [0] http://m.washingtontimes.com/news/2016/may/26/california-tra...

Your response comes off aggressive, and I think that detracts from the validity of your comment.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#117
post #37

The Atlanta tech scene is blossoming, just like our film industry. We have a couple of incubators, including a few that are funded/supported by Georgia Tech. The cost of living here is super cheap, and there are brilliant and talented people everywhere. We have satellite offices for tons of major tech companies, so there are traditional tech jobs too. Earning $200k here while the cost of living is so low is phenomina…

As a counterpoint: My family is in Atlanta (well, just outside of it), and it's probably my least favorite major American city. The traffic is out of control (and has possibly the rudest drivers in the whole country), McMansions and suburban sprawl are a way of life (my brother-in-law has an hour long commute to his near-downtown office, and keeps an office in his house so he doesn't have to drive down every day), and it feels like everything is at least 30 minutes away by car (and unreachable any other way; even to catch a bus or train you have to drive to a park-and-ride) no matter where you are in the city. Also, there's casual racism on a scale I've not seen in any other major city I can think of.

I grew up nearby, in Greenville, SC, and Atlanta was "The City". But, I've never liked it. Even with family there, I'd never consider it a place I'd want to live (and I really like my family!). I also don't choose to live in SF, but I'd pick it long before Atlanta.

That said, it is a growing city with a ton of opportunity. I know some folks who've moved there from other cities and they almost immediately found good work in their industry of choice (film, where they'd been struggling for years in Austin, having to have a second job in retail just to make ends meet). So, sure, cost of living isn't bad and the economy is definitely booming. But, it's not a nice city, IMHO.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#118
post #37

The Atlanta tech scene is blossoming, just like our film industry. We have a couple of incubators, including a few that are funded/supported by Georgia Tech. The cost of living here is super cheap, and there are brilliant and talented people everywhere. We have satellite offices for tons of major tech companies, so there are traditional tech jobs too. Earning $200k here while the cost of living is so low is phenomina…

Is it practical to live in Atlanta without a car?

Yeah, but especially if you plan it right. Over the last 6-8 years the bicycle infrastructure has blossomed, but only on pretty specific routes. If you both live and work along those routes, it is really easy (except for taxis and trucks shamelessly parking in the bike lane).

That said, I don't live on one of those routes and don't really encounter much trouble cycling or boosted boarding on the roads.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#119
post #37

The Atlanta tech scene is blossoming, just like our film industry. We have a couple of incubators, including a few that are funded/supported by Georgia Tech. The cost of living here is super cheap, and there are brilliant and talented people everywhere. We have satellite offices for tons of major tech companies, so there are traditional tech jobs too. Earning $200k here while the cost of living is so low is phenomina…

The problem is that Atlanta's built environment is literally the textbook example of tastelessness and inefficiency. "City" is a loose term for a centerless amalgamation of car-centric sprawl.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#120
post #82
post #61

Earlier quoted context omitted.

How's the political climate? It doesn't look so great from my initial Googling: Georgia is one of the states suing over the transgender bathroom issue. Per Wikipedia Georgia doesn't include sexual orientation in their laws against employer discrimination. Anything else folks from SF might be concerned about?

California is also one of the states being sued [0]. You obviously don't know much about Atlanta but seem to know a lot about Georgia by browsing wkikipedia. Our LGBT community is one of the largest in the US. California probably has more backwards people than Georgia fighting against stuff like this. [0] http://m.washingtontimes.com/news/2016/may/26/california-tra...

Because our population is 4 times larger.
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