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MailChimp’s founders built the company slowly by anticipating customers’ needs

nytimes.com

21–30 of 267 posts

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#21
I don't see why this is a surprise. From my observation, there are typically two types of startups out there.

1. Startup with a clear revenue model created by generating tangible value for businesses.

2. Startup without a clear revenue model that is doing something interesting and will probably be acquired if successful.

The first is a successful business like MailChimp that can grow itself from it's own revenues and doesn't need funding. The second is the type of business that needs funding because they are essentially investing in building technology to sell to a larger company OR are building a large pool of users to sell to a larger company.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#22
>In fact, it’s possible to create a huge tech company without taking venture capital, and without spending far beyond your means. It’s possible, in other words, to start a tech company that runs more like a normal business than a debt-fueled rocket ship careening out of control.

The author, Farhad Manjoo, is romanticizing a bootstrapped business as "good" and (via his prosaic examples of restaurants and dog walking) dismissing the VC-backed businesses as "bad."

It should be obvious that the opposite can be true: a bootstrapped business can also be dysfunctional and a VC-backed firm can be disciplined with its money.

Bootstrapping is great strategy especially if you're company that doesn't benefit from "network effects" such as Mailchimp/Sendgrid. You acquire customers one at a time and offer a good enough value proposition for them to subscribe or pay. A lot of SaaS/enterprise companies and lifestyle businesses can grow that way.

Venture capital is really helpful when you need to deliberately grow exponentially faster than bootstrapping will allow because you're trying to build a giant footprint for the network effects. Snapchat is a good example of this. It wouldn't make sense to try to sell the Snapchat app on App store for $4.99 each so it can be cashflow positive and pay for programmer salaries. The first users of their apps were teens in high school and they can't just purchase an app like that without their parents' permission. If Snapchat charged money for the app, they wouldn't even know that teens were the leading edge of that trend. In that case, you need to wisely use vc funding to pay the bills while you grow the audience. Hopefully, Snapchat will end up profitable like Facebook instead of losing money like Twitter.

If you're a "network effects" startup that insists on bootstrapping as the only funding, you will be beat by the competitors that are willing to live with $0 revenue for a few years while their equity financing allowed them to build their user base faster.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#23

You know what word doesn't appear in that story? Spam. Mailchimp is a company that provides lots of unsolicited commercial emails. In other words, spam. You can dress it up and call it "marketing software for small businesses" but that doesn't change the essential fact: Mailchamp is a spammer. Is it any surprise that spamming is profitable? I've received hundreds of Mailchimp emails. Not once did I sign up for any of…

I always click "the emails are spam and should be reported" (is that Mailchimp? not sure) when given a choice. Not sure if it really does anything.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#24
post #4

Then it's not called a start up, but a normal company. How is that a revelation?

Isn't "statup" the phrase of the day used to described a nornmal tech company anyway.

http://www.paulgraham.com/growth.html

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#25

You know what word doesn't appear in that story? Spam. Mailchimp is a company that provides lots of unsolicited commercial emails. In other words, spam. You can dress it up and call it "marketing software for small businesses" but that doesn't change the essential fact: Mailchamp is a spammer. Is it any surprise that spamming is profitable? I've received hundreds of Mailchimp emails. Not once did I sign up for any of…

My experience is the exact opposite, I've received hundreds of MailChimp emails, and I HAVE signed up for every single one of them.

I have no doubt that some people do use MailChimp to send spam, but it seems to me that the majority of MC's customers are just sending to legit lists.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#26

You know what word doesn't appear in that story? Spam. Mailchimp is a company that provides lots of unsolicited commercial emails. In other words, spam. You can dress it up and call it "marketing software for small businesses" but that doesn't change the essential fact: Mailchamp is a spammer. Is it any surprise that spamming is profitable? I've received hundreds of Mailchimp emails. Not once did I sign up for any of…

Providing tools for small-businesses ultimately means you're providing easy-access to people with few barriers

I think places like MailChimp are pretty easy to abuse for that reason. Compare that to an enterprise service provider where I need to commit to tons of upfront money in order to access the service and I need to manage my own reputation of my sending domain.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#27

You know what word doesn't appear in that story? Spam. Mailchimp is a company that provides lots of unsolicited commercial emails. In other words, spam. You can dress it up and call it "marketing software for small businesses" but that doesn't change the essential fact: Mailchamp is a spammer. Is it any surprise that spamming is profitable? I've received hundreds of Mailchimp emails. Not once did I sign up for any of…

Interesting.

My "ive-done-nothing to-any-settings" email prevents me from spam in my IN box. So I suppose I never get any MC email.

Edit. Spam does not bother me any more. I only open email when I expect something. The only "interruptable" technology for me is a text. I have to look at it in my mind.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#28
post #23

You know what word doesn't appear in that story? Spam. Mailchimp is a company that provides lots of unsolicited commercial emails. In other words, spam. You can dress it up and call it "marketing software for small businesses" but that doesn't change the essential fact: Mailchamp is a spammer. Is it any surprise that spamming is profitable? I've received hundreds of Mailchimp emails. Not once did I sign up for any of…

I always click "the emails are spam and should be reported" (is that Mailchimp? not sure) when given a choice. Not sure if it really does anything.

Even if you signed up for the mailing list in the first place? It's only spam if you never signed up for it in the first instance. If you sign up and then want to leave the list because the emails aren't relevant any more or too regular then that's just bad email marketing, not spam.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#29
post #23

Earlier quoted context omitted.

I always click "the emails are spam and should be reported" (is that Mailchimp? not sure) when given a choice. Not sure if it really does anything.

Even if you signed up for the mailing list in the first place? It's only spam if you never signed up for it in the first instance. If you sign up and then want to leave the list because the emails aren't relevant any more or too regular then that's just bad email marketing, not spam.

I have never signed up for a mailing list[1], e.g. gone to a "sign up for my newsletter" page and clicked "I would like to subscribe to your newsletter".

I've been signed up for them implicitly after making a purchase, etc., but I consider this spam and flag it as such.

[1] OSS mailing lists don't count.

Re: MailChimp’s founders built the company slowly by anticipating customers’ needs

#30
And then somehow they managed to totally disregard their customers' needs and screw everyone with the Mandrill changeover. Seriously, has everyone forgotten that fiasco?

https://news.ycombinator.com/item?id=11170713

I'll never trust them or use them again, after that. No way no how.

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