Ask HN: Alternatives to AWS? • Hacker News Board

Re: Ask HN: Alternatives to AWS?

#191

Post by CaptSpify » Mon, Oct 03, 2016, 11:41 PM UTC

vgt wrote: post #190

CaptSpify wrote: post #189

Earlier quoted context omitted.

You meant to say "a customer that is pumping tons of money into Google succeed". Your average customer gets no such treatment. Sorry, Google has some great stuff, and is great at a lot of things, but customer support is not one of them.

Perhaps the reputation you speak of transfers over from the B2C side, where Google makes services for billions and can't offer the human touch as easily. Have you had bad experiences with Google Cloud platform support specifically? I can only offer some customer voices: - Quizlet calls out support as a major reason for choosing GCP over AWS (among other things) [0] - "Paid Support is top notch" [1] - Spotify calls ou…

My experiences differ from that, as well as everyone I know. I know this is anecdotal, but I have never met anyone who has said good things about google support, including a google support rep. Maybe I'm just an outlier, but I also wouldn't use someone like the above example as a typical experience, as they are also an outlier.

Re: Ask HN: Alternatives to AWS?

#192

Post by rpcope1 » Tue, Oct 04, 2016, 12:05 AM UTC

If you're looking for low end, lowendbox.com is a great resource. In particular I've had pretty good luck with both HostUS(https://hostus.us/) and Joe's Datacenter in Kansas City (http://joesdatacenter.com/). OVH and Hetzner are also big players in this sphere, if you're looking for a VPS/dedi in particular.

Re: Ask HN: Alternatives to AWS?

#193

Post by vgt » Tue, Oct 04, 2016, 12:15 AM UTC

CaptSpify wrote: post #191

vgt wrote: post #190

Earlier quoted context omitted.

Perhaps the reputation you speak of transfers over from the B2C side, where Google makes services for billions and can't offer the human touch as easily. Have you had bad experiences with Google Cloud platform support specifically? I can only offer some customer voices: - Quizlet calls out support as a major reason for choosing GCP over AWS (among other things) [0] - "Paid Support is top notch" [1] - Spotify calls ou…

My experiences differ from that, as well as everyone I know. I know this is anecdotal, but I have never met anyone who has said good things about google support, including a google support rep. Maybe I'm just an outlier, but I also wouldn't use someone like the above example as a typical experience, as they are also an outlier.

Sorry to hear that. Again, are you specifically discussing Google Cloud support? It's a very different model.

Re: Ask HN: Alternatives to AWS?

#194

Post by erichocean » Tue, Oct 04, 2016, 12:21 AM UTC

vgt wrote: post #190

CaptSpify wrote: post #189

Earlier quoted context omitted.

You meant to say "a customer that is pumping tons of money into Google succeed". Your average customer gets no such treatment. Sorry, Google has some great stuff, and is great at a lot of things, but customer support is not one of them.

Perhaps the reputation you speak of transfers over from the B2C side, where Google makes services for billions and can't offer the human touch as easily. Have you had bad experiences with Google Cloud platform support specifically? I can only offer some customer voices: - Quizlet calls out support as a major reason for choosing GCP over AWS (among other things) [0] - "Paid Support is top notch" [1] - Spotify calls ou…

> Have you had bad experiences with Google Cloud platform support specifically?

Yes, and cancelled our account as a result.

Re: Ask HN: Alternatives to AWS?

#195

Post by robeastham » Tue, Oct 04, 2016, 12:55 AM UTC

elcct wrote: post #76

I am using a few dedicated servers and Rancher (container platform). This way it is magnitudes cheaper than AWS and probably as easy to use. You can also avoid "cloud lock-in" when you start like this.

Another vote for Rancher here, though I have to confess I've only just started to use it seriously. Very slick and flexible. Look into running Deis on top of it.

Re: Ask HN: Alternatives to AWS?

#196

Post by hacym » Tue, Oct 04, 2016, 1:32 AM UTC

rpcope1 wrote: post #192

If you're looking for low end, lowendbox.com is a great resource. In particular I've had pretty good luck with both HostUS( https://hostus.us/ ) and Joe's Datacenter in Kansas City ( http://joesdatacenter.com/ ). OVH and Hetzner are also big players in this sphere, if you're looking for a VPS/dedi in particular.

HostUS has been great for me. But Joe's stores account passwords in plain text. Don't use em.

Re: Ask HN: Alternatives to AWS?

#197

Post by tluyben2 » Tue, Oct 04, 2016, 1:48 AM UTC

herbst wrote: post #182

tluyben2 wrote: post #100

Earlier quoted context omitted.

For just (at least these days) reliable metal I would second OVH. I have been running servers there for 15 years, starting with support in French only. They used to have issues but now they are, for me, best bang for my buck: storage, cpu etc for spidering setups, experimenting, non critical heavy experiments etc. I have many servers which went from that kind of status to full prod because of convenience and they hav…

price is amazing but the support can suck hard. I had one of my servers down for over 12 hours (even thought i noticed it instantly) because they claimed the issue is on my site. After 12 hours, many telephonates and so more they wrote a simple semi automated email that they found a broken cable and fixed it... Still pissed to this day, but yeah the price for the power is amazing.

Yep; that's why basically, don't use it for prod. Unless the service does not suffer from major down times. Which is more often than you think although ofcourse sit owners stress when there is downtime.

Re: Ask HN: Alternatives to AWS?

#198

Post by vgt » Tue, Oct 04, 2016, 3:42 AM UTC

erichocean wrote: post #194

vgt wrote: post #190

Earlier quoted context omitted.

Perhaps the reputation you speak of transfers over from the B2C side, where Google makes services for billions and can't offer the human touch as easily. Have you had bad experiences with Google Cloud platform support specifically? I can only offer some customer voices: - Quizlet calls out support as a major reason for choosing GCP over AWS (among other things) [0] - "Paid Support is top notch" [1] - Spotify calls ou…

> Have you had bad experiences with Google Cloud platform support specifically? Yes, and cancelled our account as a result.

Sorry to hear that. Certainly not what we strive for.

May I ask you to send me your specific experience to my email? (username at google dotcom). I would be happy to share it with our support teams and get a postmortem going?

(I work at Google Cloud)

Re: Ask HN: Alternatives to AWS?

#199

Post by smilliken » Tue, Oct 04, 2016, 7:32 AM UTC

Check out NephoScale. I'm a happy customer for years. They have cloud and dedicated machines, so you're not forced to choose. Their machines have high performance hardware, which saves you enormous amounts of time not having to deal with unreliable networks, weak virtualized CPUs, low IOPS disks...

Re: Ask HN: Alternatives to AWS?

#200

Post by apapli » Tue, Oct 04, 2016, 8:27 AM UTC

bikamonki wrote: post #136

apapli wrote: post #72

There's a little company called Microsoft. Word on the street is they are averaging one new data centre a week now. Although a bit behind AWS they are exceptional at copying market leaders and are getting some good traction with folks like Adobe. Seriously, worth a look if you need a solid alternative to AWS.

You meant

Too true :)