Earlier quoted context omitted.
Indeed. It seems that the most sustainable business model for Open Source so far is a combination of FOSS product + paid support / consulting company. It has some potential conflict of interest (e.g. deliberately not improving some aspects of the product that brings in support calls), but being a successful open-source product often depends on outside contributions which themselves depend on reputation, and that may…
That still doesn't work because the core issue is partially addressed. Reliable on call support. Oracle is not going to vanish overnight or de prioritize you due to lack of resources. The possibility of that risk in other firms is sufficient to make them non options
You want support for sure but big companies are hit and miss on support quality.