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Predictions from early stage bot investors

venturebeat.com

11–13 of 13 posts

Re: Predictions from early stage bot investors

#11

I think there's a huge potential for developers on chat platforms due to the fact that the app is already installed, and the user is already "logged in", and the UI paradigm is more or less standardized across OSes. I worry though that this opportunity will be squandered by the big social platforms by botching the bot discovery mechanisms, much like the app stores did.

A problem is that there are so many chat apps and it's hard to support all of them. There are some cross platform development tools (and online services) but some chats have different ways of interaction. It reminds me of the cross platform GUI toolkits of the 90s. They worked pretty well but they were never the same of the native UI so nobody was happy.

Re: Predictions from early stage bot investors

#12
From the article: "Any time a human needs a relationship and a person isn’t there is an opportunity for a chatbot to fill itself in." Hm. Need to think about that one.

Chatbots currently assume a master-slave relationship, where the chatbot controls the dialogue. The human has to adapt to the chatbot, although there's some illusion that the chatbot understands the human.

Right now, a pharmacy is sending me a text telling me I can refill a prescription by replying "REFILL". But I can't reply "Which prescription?" The autoresponder is too dumb to handle that.

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