Ask YC: What CRM do you use?

In the end we went with salesforce.com and our guys love it... The outlook integration has made it easy to bake into everyday processes (along with xobni for search etc).

That said ideally we would like to see something more holistic from CRM.

It seems most "CRM" products are really just great at sales pipeline management, and dont really cover the end to end business efficiency features we really need...

Eg Cross Channel Marketing Conversion linked into the sales pipeline management as well Project management, Timesheets, Invoicing, Profitability Reporting, Customer satisfaction surveys etc

Solving the problem of how to best acquire customers is a great problem fix, but it creates a whole new bunch of problems around making sure you actually have really happy customers that are profitable to you (which is just as important to success and may be even harder to get right)

Anyone have any reccomendations for this?