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Elevated error rates on applications and deployments
71–76 of 76 posts
Re: Elevated error rates on applications and deployments
#72Earlier quoted context omitted.
For sites already using Salesforce, Heroku Connect is quite a time saver. It handles the two-way sync between Salesforce objects and Heroku Postgres for you.
It's not a time saver, unless you are small and one developer works on both sides of integration. Integration through database is an antipattern, because it makes apps strongly coupled and fragile and building an app on top of Heroku Connect database adds extra management and maintenance costs, required to keep both sides in sync.
It's definitely an antipattern, but if you're unfortunate enough to be on Salesforce it certainly beats writing in Apex (which also exposes you to the underlying object schema anyway).
Re: Elevated error rates on applications and deployments
#73Earlier quoted context omitted.
also not the cheapest service and no direct support line…
What are you comparing to cost wise? Please do include costs for setting up and maintenance in that comparison. As for support I have always found Heroku to respond very quickly. And they do have direct support. https://www.heroku.com/support
Perhaps it’s suitable for the US but in EU we are seeing this for the most of the working day:
"Heroku Support is currently closed. Normal support hours are 9 AM to 9 PM Eastern time. Our goal is to respond to your inquiry within 1 business day. Please note that it may take longer depending on current volume. Running a critical app?
Heroku's Premium Support offering includes a 24×7 Response SLA and more. Please contact us for further details."
When it is Heroku’s fault (couldn’t access my account with cryptic error message) it is very annoying to be suggested to use paid support, for a product that is already costs more than alternatives.
Re: Elevated error rates on applications and deployments
#74Earlier quoted context omitted.
If you are just using heroku to run a process it is pretty easy to rebuild on AWS. Here is one fairly solid guide: http://blog.clearbit.com/ec2-heroku/ Depending on what language you are using google's app engine could be a quick replacement. http://rogerstringer.com/2015/05/13/make-your-own-heroku/ https://github.com/buttfoundry-community/bosh-buttfoundry/bl... Another HN thread: https://news.ycombinator.com/item?id…
Please do not trivialize the aspects of running a server on AWS (or a highly-available cluster) just for your own single application. Installing is the easy part, the day to day maintenance, reacting to issues, the 3am alerts (you set up alerting, right?) is what's costly.
I guess I was responding to the parent with ideas and links to use 'in case of emergency'. It isn't trivial, but some of these tools in conjunction with AWS make it possible to do alone, which I think is pretty cool. Alerting? Cloudwatch + PagerDuty gets me somewhat there.
Re: Elevated error rates on applications and deployments
#75A follow-up report has been included on the incident page: https://status.heroku.com/incidents/941
Re: Elevated error rates on applications and deployments
#76Earlier quoted context omitted.
What are you comparing to cost wise? Please do include costs for setting up and maintenance in that comparison. As for support I have always found Heroku to respond very quickly. And they do have direct support. https://www.heroku.com/support
Perhaps it’s suitable for the US but in EU we are seeing this for the most of the working day: "Heroku Support is currently closed. Normal support hours are 9 AM to 9 PM Eastern time. Our goal is to respond to your inquiry within 1 business day. Please note that it may take longer depending on current volume. Running a critical app? Heroku's Premium Support offering includes a 24×7 Response SLA and more. Please conta…
If it's a Heroku error then they obviously have staff monitoring servers 24x7. Usually I get very quick responses from Heroku Support at all times during the day, regardless of the type of inquiry - either basic questions or platform problems. Obviously they would filter incoming requests. If you pay for support you get a quick er response. If you have a question without paying you might have to wait a bit longer during off-peak (US) hours. But if it's a platform error I'm pretty sure they would filter that out and respond quickly.
And what are you comparing to here? Are you getting instant 24x7 free support from any other vendors? It's quite normal to pay for support in this industry.