“Sonicwall products are not returnable” • Hacker News Board

Re: “Sonicwall products are not returnable”

#11

Post by [deleted] » Fri, Sep 09, 2016, 4:16 PM UTC

DanBlake wrote: post #5

Did you buy it with a credit card? Most of them have additional protections that let you fix situations like this. Not sure if it applies to returns, but for instance I know you get a guaranteed extra warranty with anything you buy with your amex past the manufacturers, etc..

[deleted]

Re: “Sonicwall products are not returnable”

#12

Post by Noseshine » Fri, Sep 09, 2016, 4:23 PM UTC

celticninja wrote: post #4

This would be illegal in the EU. The US needs better consumer protection laws.

Keyword in your text: "consumer". Not sure what happens when you buy as a business customer, but at many of the extended protections are specifically for consumers. Business customers are supposed to know much better what they are getting themselves into, since a) they have to regularly be much more aware of terms and conditions and legal stuff then consumers and b) they are themselves sellers and not just buyers.

At least for Germany I can point to several web pages that show that business buyers don't have those protections (German, sorry):

- http://www.wirtschaftsrecht-news.de/2013/08/widerrufs-und-ru... (no returns for B2B or C2C)

- http://www.shopbetreiber-blog.de/2007/03/22/kein-widerrufsre... (the decision of a court in a case)

Re: “Sonicwall products are not returnable”

#13

Post by trentlott » Fri, Sep 09, 2016, 4:25 PM UTC

degenerate wrote: post #6

kipdotcom wrote: post #2

Dell EqualLogic™ and EqualLogic-branded products, Dell|EMC, EMC and VCE-branded products, Dell Compellent™ and Compellent-branded products, Dell KACE™ and KACE-branded products, Dell Force10™ and Force10-branded products, PowerVault ML6000 tape libraries, PowerVault DL and DR products, Dell SonicWALL™ and SonicWALL-branded products, Dell Wyse™ and Wyse-branded products, Dell Quest™, Quest™, ScriptLogic™ and VKernel™…

Seriously, Dell has no excuse for how ridiculously buried this information is. Let's take these terms and stick them where they actually belong, right next to all the other crap they make me agree to EVERY time I purchase something: http://i.imgur.com/MTOujSd.jpg Was that so hard, Dell? Was it?

But you probably wouldn't have bought it, then! They need to get rid of stock, obviously in whatever fashion they can.

Re: “Sonicwall products are not returnable”

#14

Post by lsiunsuex » Fri, Sep 09, 2016, 4:26 PM UTC

DanBlake wrote: post #5

Did you buy it with a credit card? Most of them have additional protections that let you fix situations like this. Not sure if it applies to returns, but for instance I know you get a guaranteed extra warranty with anything you buy with your amex past the manufacturers, etc..

I'm considering this - but I used the boss's debit card so I'm not sure it'll work. Debit cards being "same as cash" in the USA, not sure those terms protect wrongful purchases. But - can't hurt to try.

Re: “Sonicwall products are not returnable”

#15

Post by mindcrash » Fri, Sep 09, 2016, 4:27 PM UTC

celticninja wrote: post #4

This would be illegal in the EU. The US needs better consumer protection laws.

Nope, this wouldn't be illegal in the EU. Consumer protection law is a consumer protection law -- meant for when you buy stuff as a person. If you however buy stuff as a business entity consumer law do not apply, so you are just as fucked as the person who made the pastebin. This is also why the likes of Dell and HP sell business services and these services don't come cheap (and when you don't get them and your server dies you are basically fucked.)

Protip for freelancers and small businesses: While it might look really cool, don't buy IT equipment as a business (unless you want to pay extra for services guaranteeing continous operation of said equipment), but as a consumer. This means your equipment will fall under consumer law and means that (for example) when you want to return a item the store you bought it at they will have to comply.

Re: “Sonicwall products are not returnable”

#16

Post by davidu » Fri, Sep 09, 2016, 4:39 PM UTC

lsiunsuex wrote: post #14

DanBlake wrote: post #5

Did you buy it with a credit card? Most of them have additional protections that let you fix situations like this. Not sure if it applies to returns, but for instance I know you get a guaranteed extra warranty with anything you buy with your amex past the manufacturers, etc..

I'm considering this - but I used the boss's debit card so I'm not sure it'll work. Debit cards being "same as cash" in the USA, not sure those terms protect wrongful purchases. But - can't hurt to try.

As an aside, you should never use a debit card online, ever, ever, ever.

Candidly, you should never use it for anything other than taking money out of an ATM.

Re: “Sonicwall products are not returnable”

#17

Post by pritambaral » Fri, Sep 09, 2016, 4:42 PM UTC

davidu wrote: post #16

lsiunsuex wrote: post #14

Earlier quoted context omitted.

I'm considering this - but I used the boss's debit card so I'm not sure it'll work. Debit cards being "same as cash" in the USA, not sure those terms protect wrongful purchases. But - can't hurt to try.

As an aside, you should never use a debit card online, ever, ever, ever. Candidly, you should never use it for anything other than taking money out of an ATM.

Why?

Re: “Sonicwall products are not returnable”

#18

Post by brianwawok » Fri, Sep 09, 2016, 4:47 PM UTC

pritambaral wrote: post #17

davidu wrote: post #16

Earlier quoted context omitted.

As an aside, you should never use a debit card online, ever, ever, ever. Candidly, you should never use it for anything other than taking money out of an ATM.

Why?

Credit card gets stolen - I call bank, they remove charge, and I don't pay until matter is resolved.

Debit card gets stolen - All my money is taken out of my bank. I now cannot pay my rent or buy groceries. I tell bank, and they start an investigation. Maybe in 90 days I get my money back.

Never ever use a debit online. In fact, don't use in person. Debit cards are fine for ATM to get cash, for anything else use CC. (Plus CC gives you 2% cash back if you shop wise, that is huge).

Re: “Sonicwall products are not returnable”

#19

Post by koenigdavidmj » Fri, Sep 09, 2016, 4:56 PM UTC

pritambaral wrote: post #17

davidu wrote: post #16

Earlier quoted context omitted.

As an aside, you should never use a debit card online, ever, ever, ever. Candidly, you should never use it for anything other than taking money out of an ATM.

Why?

Debit cards have some protection, but you don't get your money back until resolution. Therefore, you're relying on the bank to fight for your money. With a credit card, they're fighting for their money, which they're much happier to do.

Re: “Sonicwall products are not returnable”

#20

Post by grahamburger » Fri, Sep 09, 2016, 4:56 PM UTC

degenerate wrote: post #6

kipdotcom wrote: post #2

Dell EqualLogic™ and EqualLogic-branded products, Dell|EMC, EMC and VCE-branded products, Dell Compellent™ and Compellent-branded products, Dell KACE™ and KACE-branded products, Dell Force10™ and Force10-branded products, PowerVault ML6000 tape libraries, PowerVault DL and DR products, Dell SonicWALL™ and SonicWALL-branded products, Dell Wyse™ and Wyse-branded products, Dell Quest™, Quest™, ScriptLogic™ and VKernel™…

Seriously, Dell has no excuse for how ridiculously buried this information is. Let's take these terms and stick them where they actually belong, right next to all the other crap they make me agree to EVERY time I purchase something: http://i.imgur.com/MTOujSd.jpg Was that so hard, Dell? Was it?

Well, let's be honest - Dell has no excuse for not allowing returns on these items. That's unbelievable, tbh. One of the reasons I buy most of this kind of stuff from Amazon.