201–210 of 252 posts
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I can see the obvious trademark issue since he used the facebook name. But I don't get why you bring up the ToS. Those are irrelevant outside of FB's website. ToS =/= Law.
Facebook could close the accounts of people who use AdBlockers.
> I received an email from Google telling me that my extension violated Facebook’s trademark What did you expect? Any service, not just Google, will shut down apps and extensions for similar reasons. This has nothing to do with > I just don’t think it is worth it to put any amount of effort to build something on a platform that turned out to be so unreliable.
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> Their terms of service also give them the right to kick you off the service - as they please. Actually, they don’t, as rulings in Germany have shown, Facebook does NOT have the right to close accounts "at will" or for ToS violations. Especially not if the relevant ToS paragraph does not conform to law. (Just like you can’t refuse to serve customers for their religion in the US, for example)
ToS don't associate directly with laws. They are terms of service, not legal requirements. If you go into a restaurant and put your finger in a fellow customer's food, that is not against the law, but the manager will throw you out. It's the same with Facebook's ToS, they can decide who and who cannot use their service. I have read a lot about how Germany has dealt with privacy within the Facebook platform, but have…
There were a few cases regarding the realname policy regarding that, and it’s still in the courts, but it looks like Facebook can’t exclude users for that.
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I have had to call a couple times on different email related issues with Google Apps and have to say my experience has been nothing less than impressed. They were responsive, extremely helpful, and continued to follow-up to make sure the issue was resolved and we were not experiencing any more problems. I've also had issues with Adsense and have access to their support, and have had the same experience there. Helpful…
When was that? If they've improved I would be delighted .
> My requests got closed with a “Thanks for your feedback.” canned response. This is a prime example of why I don't use my Gmail anymore and why I pay for email. I've read plenty of horror stories of how people lost their Gmail accounts for all kinds of reasons. Most of the losses were completely unrelated to Gmail but related to perceived 'abuse' of Google's other services like Youtube (if your YT account gets shut…
I've recently started to move a lot of the services I use away from Google provided services. Who'd you go with instead of Gmail for email?
I have also taken the time to run my own calendar and contact services.
For mail, I run Postfix and Dovecot over SSL and access email from my iPhone or web browser using Squirrelmail.
For contacts and calendar I use Baikal.
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This strikes me as pedantic - we can probably safely assume that not doing the thing that caused the extension to be removed might in fact not cause the extension to be removed. Can I say that with authority? Of course not. I can't say the window wouldn't be broken had you not thrown a baseball at it, either. But I can tell you the window is broken because you threw a baseball at it.
In your metaphor, the article isn't about why the window broke. It's premise is that once broken, Google makes it impossible to find out how or whether it can be fixed. Chastising the author for breaking it in the first place is neither here nor there.
The reasoning was provided in the included email screenshot. It's not a grand leap to suggest that not repeating the precise reasoning for the extension's removal would likely mitigate future action. The OP fundamentally resubmitted the app without addressing the complaint. How to fix a trademark transgression seems pretty straightforward, doesn't it?
You use "Facebook" in the name of your extension to lure users into installing it. Google tells you you can't use the trademark. You again use the trademark. Google gives up on your spammy ways. They seem to have done everything right here.
Also, are you seriously telling me that making a different suggestion once, which still contains the trademark is spammy? Any reasonable customer service would have just responded that this still isn't alright either, maybe even suggested a few names, which would not infringe the trademark.
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it's a tradeoff. having engaged support for every app developer would mean they would have to admit many fewer apps to the ecosystem. they have chosen to more freely admit apps but provide no support for them.
They could do both.
the compromise position that they could do, but apparently haven't done, is to sell paid support packages for app developers that need/want more engaged support from google.
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"They are, evidently, to be avoided at all costs." It's as if Google embodies the attidue of millenials.
>> "They are, evidently, to be avoided at all costs." > It's as if Google embodies the attidue of millenials. Fuck you.
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They told me I was infringing 4 years later... when there are numerous apps in the store doing the same. It's also a cleaner that works only of Facebook. Google reviewed it and approved it 4 years ago. The extension is free. There is no advertising. I don't make any profit. I was never told what to do or how to change it so that my users would still recognize it. Also changing its name in "Cleaner - For Facebook" was…
"They told me I was infringing 4 years later... " Laches is only a defense if facebook knows and it took 4 years. Even then, caselaw suggests 4 years is the minimum you'd ever get to complain about. "Google reviewed it and approved it 4 years ago." Not sure of the relevance to the first sentence. It's not the same folks. "I was never told what to do or how to change it so that my users would still recognize it. Also…
If you're a developer there needs to be an explanation and a mediation if a conflict occurs. This is how business is handled everywhere. I am a developer that helps promote their business.
There is no where to call no where to write and to get a human on the other side. There is no appeal.