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A Design Defect Is Breaking iPhone 6 Pluses

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Re: A Design Defect Is Breaking iPhone 6 Pluses

#191

Post by Tinyyy »

susan_hall wrote: post #123
hkjgkjy wrote: post #56

Earlier quoted context omitted.

While all us non-americans can gloat about what great consumer protection laws we have (and I'm very happy about them as a consumer!) it's not for no reason that all cool stuff is made by americans. They have the state of Delaware, and they have the government who prioritize business before social issues. Correlated (and if you ask me, causative (is that a word?)) is that most impressive companies and products are in…

You might be interested in a book called The European Revenge, written in 1973 by two writers from the Economist magazine. It made the argument that some day in the near future, European auto makers, such as Mercedes Benz and BMW, would be able to make automobiles that were as good as American automobiles. And they were correct. Mercedes Benz and BMW did eventually catch up to the Americans. Nowadays, many people wou…

I can't seem to find a book of that title, can you be more specific? Thanks!

Re: A Design Defect Is Breaking iPhone 6 Pluses

#192

Post by cududa »

colejohnson66 wrote: post #140
microtonal wrote: post #59

Earlier quoted context omitted.

Note: if you are in the EU, settle for nothing less than a new phone (rather than refurbished). There was recently a lawsuit in the Netherlands where someone sued Apple after receiving a refurbished phone after replacement under warranty [1]. She won the case: https://www.iphoned.nl/nieuws/rechtszaak-apple-garantie/ The judge based his verdict on a verdict of the European Court of Justice [2], so it's likely that the…

What's tong with refurbished? With regular devices, only a few are tested each batch. With refurbished, every single piece of the device should be tested.

Of the test batch of new phones, the standards tested for are much higher.

On refurb, many (but absolutely not all point of contact for chips to PCB) are tested, but require lower tolerances

Re: A Design Defect Is Breaking iPhone 6 Pluses

#193

Post by cududa »

strictnein wrote: post #105
sottitron wrote: post #89

Earlier quoted context omitted.

So when I've gone in for service at an Apple Store, they always take my Apple ID down. I always wondered if those who buy more get better service. For example, the person who has a purchase history of four or five iPhones, a few iPods, and pair of iPads, and a few Apple laptops might have a better chance of getting an out of warranty fix than someone who has only ever purchased one or two iPhones. It always seemed li…

I've wondered that too. I've gotten much better service in terms of hardware replacement at Apple stores than my friends, and I spend a lot more with Apple than they do

Could just be that you "speak tech"/ know how to talk to them better than non-technical friends

Re: A Design Defect Is Breaking iPhone 6 Pluses

#194

Post by cududa »

usaphp wrote: post #178
EA wrote: post #142

Happened to my launch-week iPhone 6 Plus. Apple employees at the store were aware that phones had this issue but acted like it wasn't a problem they could treat. They treated it as a "bad screen" problem by replacing screens. After a couple of screen replacements the issue didn't go away. Ultimately, I had to pay $329.00 for a refurbished phone after they swapped out a few screens which didn't make the problem go awa…

How would they make you buy a refurbished phone? I recently dropped my iPhone 6s (again) and screen finally cracked, I brought it to apple - they tried to replace the screen and it did not work, so they just gave me a brand new phone for a price that I paid for screen replacement (~$140)

My understanding of the heuristics (as an owner of iPhone 6 Plus [not 6s], with many broken screens)- if there is body damage around the screen in the thin aluminum parts, you need a full replacement (the screen can't sit properly and can't seat properly). If there's no body damage, they replace the screen. If the replaced screen still doesn't pass calibration, you get a refurbed phone

Re: A Design Defect Is Breaking iPhone 6 Pluses

#197

Post by devopsproject »

packetized wrote: post #110

Apple definitely recognizes this as an issue, because I've had three 6+s replaced under warranty (not AppleCare) for this issue in the past six months.

key word: under warranty

Those who expect to use their iPhones more than 12 months are getting shafted

Re: A Design Defect Is Breaking iPhone 6 Pluses

#198

Post by k-mcgrady »

anexprogrammer wrote: post #54
k-mcgrady wrote: post #41

Earlier quoted context omitted.

This extended warranty thing is common throughout the EU (in the UK it's 6 years for example). In the UK we pay more than the US for most things but it's hard to pin down the exact reasons and price differences.

In the last couple of years the Sale of Goods Act protections were weakened as part of bringing us into line with Europe. It's now been replaced by the Consumer Rights Act which although clearer gives fewer rights to refund from the seller. Note it's the retailer rather than manufacturer who is liable, so we have much more confidence that what we buy is "of merchantable quality", safe and legal to sell. Quite a numbe…

Yes it's manufacturer for the first year (or two possibly) and after that it falls to the retailer.

Re: A Design Defect Is Breaking iPhone 6 Pluses

#199

Post by rndstr »

gerbilly wrote: post #8

>“But the fact remains—compared to earlier iPhone models, the iPhone 6/6+ is kind of a ‘bendy’ phone. Its slim form factor and larger surface area subject the logic board within the phone to mechanical flexion pressure that no other iPhone has had to deal with[...]” Thank god they are rumoured to be making phones even slimmer then, _and_ getting rid of the headphone jack as well! Apple seems to be putting form ahead…

> Apple seems to be putting form ahead of function these days.

I don't want to start a flame war here but I would be interested in the numbers of broken screens. I make it a habit to ask friends with shattered iPhone screens how often they dripped it w/o breaking and most tell me they never dropped it before

Re: A Design Defect Is Breaking iPhone 6 Pluses

#200

Post by packetized »

devopsproject wrote: post #197
packetized wrote: post #110

Apple definitely recognizes this as an issue, because I've had three 6+s replaced under warranty (not AppleCare) for this issue in the past six months.

key word: under warranty Those who expect to use their iPhones more than 12 months are getting shafted

Yet, it took nearly 18 months for this to manifest itself before I replaced it for the first time in April - again, under warranty.
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