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A Design Defect Is Breaking iPhone 6 Pluses

ifixit.org

31–40 of 209 posts

Re: A Design Defect Is Breaking iPhone 6 Pluses

#31
post #12
post #7

This is pretty breathless reporting for iFixit. We can all draw whatever conclusions we want based on anecdotes. For example, I know a lot of people who have iPhone 6 and 6S phones and none of them have had this problem. But let's look at some numbers; the article mentions that all of these repairers see "several a week." Let's round up and say that's 4 a week, or 208 per year per repair shop. They only mention a few…

Even under your hypotheses, I'd say 100,000 faulty devices is already a very significant amount. In terms of retail price, we're looking at more than 60 million USD, and 100,000 customers who were sold a (possibly) flawed device. I'm not sure what perspective should be taken into account, but I'm pretty sure we should not be simply looking at whether the rate of failures is above or below 1% given the volumes involve…

The point of the article seemed to be that this is a very widespread problem, and I was refuting that point. If you look at it from the percentage of devices sold, it doesn't seem to be widespread at all.

If you want to take the view that if Apple sells you a faulty device they should repair it for free regardless of whether you're the only person in the world who has the issue; I would agree as long as the device is still under warranty. My guess is these aren't or the people wouldn't be taking them to third party repair shops.

Re: A Design Defect Is Breaking iPhone 6 Pluses

#32
post #9

I actually had this issue show up on an iPhone6 right after the warranty period expired. I had phone support multiple times and took it in two different Apple Stores and they acted like they'd never seen the issue before. They eventually gave up (after a myriad of other fixes they had us try that didn't work) and said we'd have to get a new phone. Luckily, we had insurance on it, but it was still a $99 deductible. It…

Likely affects every 6+ so they are trying to get by without a recall unless there's some user handling that's the cause. Luckily in Apple store my swap was under warranty and they tried to run tests, but didn't seem successful so they are largely trusting customers. First swap took about 30 mins, second took 15 mins. They are clearly aware it could affect some phones, but they didn't come right out and say it. They just acted as if they've heard the problem many times before.

Re: A Design Defect Is Breaking iPhone 6 Pluses

#33
post #2

It's (speculated to be) flexing PCBs under BGA chips again. This is a serious problem when making devices thinner: they become more flexible, but the joints are not flexible, so after a while you get a crack all the way across a joint and it either becomes intermittent or capacitively coupled. A decade ago I had a white plastic-bodied Macbook which developed a similar fault in the graphics. But it's not just Apple, t…

except with the RROD Microsoft admitted the issue and provided a replacement or repair service. Apple are just ignoring the issue and leaving the customer suck up the cost and hassle.

It is quite sad given the premium price of Apple devices, but people should have already learned that premium doesn't equal quality.

Re: A Design Defect Is Breaking iPhone 6 Pluses

#34
post #7

This is pretty breathless reporting for iFixit. We can all draw whatever conclusions we want based on anecdotes. For example, I know a lot of people who have iPhone 6 and 6S phones and none of them have had this problem. But let's look at some numbers; the article mentions that all of these repairers see "several a week." Let's round up and say that's 4 a week, or 208 per year per repair shop. They only mention a few…

> Let's be pessimistic and say that only 20% of people who have this problem get it repaired 20% of people taking their phone to a third-party repair shop sounds very high. I'd say a vast majority would take their phone to Apple, who say it can't be fixed and to buy a new phone.

No, because the 3rd-party shops are much, much cheaper than Apple's, and also more widely distributed. (Good luck finding an Apple store in or near a small town.)

Re: A Design Defect Is Breaking iPhone 6 Pluses

#35
post #26

"but said Apple doesn’t recognize it as an issue" Oh, I am so glad we have laws in my country to prevent asshole companies from doing things like this. Goods that is "expected to last long" has a five year mandatory warranty here and mobiles are included. The rest has two years. It doesn't matter if they recognize it as an issue, the phone is broken period.

There's no free lunch. What are the trade-offs? Do you pay more for the same devices than in other countries?

Re: A Design Defect Is Breaking iPhone 6 Pluses

#36
post #8

>“But the fact remains—compared to earlier iPhone models, the iPhone 6/6+ is kind of a ‘bendy’ phone. Its slim form factor and larger surface area subject the logic board within the phone to mechanical flexion pressure that no other iPhone has had to deal with[...]” Thank god they are rumoured to be making phones even slimmer then, _and_ getting rid of the headphone jack as well! Apple seems to be putting form ahead…

These days??? How quick we forget the iPhone 4 that didn't work as a phone when held due to shielding issues.

Re: A Design Defect Is Breaking iPhone 6 Pluses

#37

I had this same issue with my iPhone 6 Plus screen not responding to touch as this article explains. Took it into Apple in Perth City (Western Australia) and they replaced the iPhone on the spot with a brand new refurbished. This article leads with a story about apple denying it to a customer, but I had my issue resolved within 25 minutes including running a last minute icloud backup. Apples legendary support is real…

The issue is a design defect--Apple designed a part that has a high failure rate. The article is implying that it is an error in Apple's mfg process and should be fixed even on out of warranty phones.

Re: A Design Defect Is Breaking iPhone 6 Pluses

#38
post #2

It's (speculated to be) flexing PCBs under BGA chips again. This is a serious problem when making devices thinner: they become more flexible, but the joints are not flexible, so after a while you get a crack all the way across a joint and it either becomes intermittent or capacitively coupled. A decade ago I had a white plastic-bodied Macbook which developed a similar fault in the graphics. But it's not just Apple, t…

except with the RROD Microsoft admitted the issue and provided a replacement or repair service. Apple are just ignoring the issue and leaving the customer suck up the cost and hassle.

Microsoft denied the RROD for a long time and then made people jump through a lot of hoops in order to get a replacement or repair. Also RROD was far more widespread (in terms of % of devices affected) than this issue appears to be.

Most people I know who got RROD ended up just throwing their 360 out.

Re: A Design Defect Is Breaking iPhone 6 Pluses

#39

I had this same issue with my iPhone 6 Plus screen not responding to touch as this article explains. Took it into Apple in Perth City (Western Australia) and they replaced the iPhone on the spot with a brand new refurbished. This article leads with a story about apple denying it to a customer, but I had my issue resolved within 25 minutes including running a last minute icloud backup. Apples legendary support is real…

Maybe in some locations for some issues. My 6se bent after a few weeks at weak point near volume control and was offered chance to buy refurbed model at half price of original. Design fault in my opinion but that doesn't count for anything much.

Re: A Design Defect Is Breaking iPhone 6 Pluses

#40

I had this same issue with my iPhone 6 Plus screen not responding to touch as this article explains. Took it into Apple in Perth City (Western Australia) and they replaced the iPhone on the spot with a brand new refurbished. This article leads with a story about apple denying it to a customer, but I had my issue resolved within 25 minutes including running a last minute icloud backup. Apples legendary support is real…

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