Motivation for seemingly arbitrary concepts is something that mathematicians struggle with quite often, it's not just lay public.
Also, yes, introducing the simplest version of a concept using examples before the most general version is a good thing. This is a recommendation commonly made in mathematics exposition. For instance Arnold, a Russian mathematician known for insistence on examples, introduces groups as a bunch of permutations closed under composition, and a manifold as smooth subset of R^n.
There are situations when the abstract definition itself has value, even for expository purposes. For instance, the abstract notion of a group or manifold or vector space helps one to understand which constructions are manifestly invariant under different coordinates. Linear algebra is all about understanding this point.
The same point appears in programming when the value of an abstract interface, which can be introduced by an concrete example, lies in the generality with which it deals with different examples. See Functor(Mappable), Monad, or Foldable in Haskell. A more common example is the Iterable interface which can be illustrated via a list, but the value lies in the fact that interface applies to many data structures.
Two more points - sometimes a concept is unsatisfactory because mathematicians haven't achieved a good understanding yet. It's just that the given concept is what was needed to solve some previous problem. Often future concepts, (which one learns later in one's education or newly discovered in research) clarify older unsatisfactory concepts.
Also, the aha insight that one gets that a seemingly abstruse concept becomes clear is often dependent on past work which has helped one to internalize some details. After the insight, just a couple of words can stand for long statements. For instance, the word 'manifold' stands for what would be a complicated notion for 19th century geometers, or a more simple example, 'local isomorphism' stands for a statement like inverse function theorem. But if one goes to a new student and repeats the insight, they may not get it as a certain amount of background work needs to be done.