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Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

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Re: Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

#71
post #19

Earlier quoted context omitted.

> In every place I've been, school, university, corporate jobs, the "critical thinkers" always got marginalised. Because while they get things done, they challenge the status quo. When I've worked for large companies, the #1, #2, and #3 products of the company were management politics. Actually shipping anything was #4, maybe #5. Critical thinkers looked at that and went "we could do better", and got punished for it.

i think command and control management structures have a lot of benefits at scale. Maybe at scale a company's competitive edge is essentially about executing on information, and information asymmetry, which is why things like trust and politics are more important than shipping efficiently. Just an idea.

Not sure I'm following. Can you elaborate?

Re: Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

#72

Earlier quoted context omitted.

Disruptive behaviour in school is often caused by boredom. In a professional setting, I guess it could also be for ego/political reasons. But if somebody is thinking along and asks genuinely good questions, it isn't usually for ego reasons - they want to learn. I think it's worth pursuing: either a) you find somebody knows why it was done a certain way, and it's good to spread that knowledge (and get to know other pe…

Disruptive behaviour is caused by frustration, and frustration in school is often caused by boredom (it's not like there are many other sources compared to the workplace). The problem with workplace politics is that there are usually two kinds of critical thinking: thinking that boils down to "we are doing OK, but we could do better if we did X" which is the type of critical thinking everyone loves, and then there's…

I've found the best tactic, being an underling, is to perform the critical thinking for management and continuously improve your area of work.

As a funny and relevant anecdote, I used to process returns for an e-tailer and we had a particular type of refurb product that had a different part numbers on the box, in the firmware, and on the back tag. One day when I had the shop running full bore, I stopped for a few hours while the boss was out, grabbed a piece of paper, then spent some time in a thought experiment reverse-engineering the manufacturers supply chain to find out why. I discovered they had specs for these devices for a particular market, models a through z, and wanted to refurb to those specs to maximize profits. We got the cobbled together unique items that met no spec. I went to the manufacturers website, pulled up a list of PN's by model series, and plug and chugged until I got a valid warranty on every unit with 3 different PN's.

We also had a lot of mis-shipped, mis-picked, mis-recieved, and mis-advertised product. I asked the guy building the SKU's and Ad's for a spec sheet and then grabbed a factory service manual, and by my logs, discovered the issue was they didn't have the right ports on the side listed. The guy doing the SKU's made a change in how he advertised product, the throughput of devices coming through my shop dropped 80% within 3 weeks. I then had time to do things like assemble reciepts for a dozen AV Head units, find and send skids of them to an ASP, get them repaired and sent back, and restocked. Then we discovered we had someone stealing product. All of those fixes resulted in about $400k a year in savings for a $20 million a year company.

How did the CFO Find out about all this? We were selling to a liquidator anything I couldn't fix. They gave us 55c on the dollar of book value when I started, then 35c, then 25c, then 15c, then 5c. Finally nobody would take the garbage I was producing; literally if I had one liquid damaged item I'd use the parts to repair anything and everything else I could and I even did crazy things like using lego's to replace screwable-pegs inside of TV's using 2-part epoxy. So one day about a year after I started the CFO wanders down to the warehouse to see what's going on, and finds 15 skids of absolute garbage.

He then turns to my boss, the warehouse operations manager\account manager, and begins yelling "WHAT THE !@!@# ARE YOU DOING? WHY HASN'T THIS BEEN SOLD? WHAT HAPPENED TO THE LIQUIDATOR!" and on and on and on. Apparently, nobody in corporate had performed any quantitative analysis. I had with a 200 meg excel 2003 document that would tell me what was coming in and how much it was.

I was saving him $400k a year. The cheapskate gave me a buck an hour raise for the effort, what a crok. They kept me around as the company shrunk from 200 employee's to 20 and went through bankruptcy. On the other end they were going to use my refurb shop since that was the only profitable side of the org entertainingly enough. I eventually left the place entirely.

The problem in America is that there's a boat-load of executive managers who have no critical thinking skills themselves, so their employee's see that fact, and see decisions are made subjectively or arbitrarily, and they are demotivated or as I call it, they catch "IDon'tGiveAShazbotItus". Lots of people catch the terminal version of that disease; doesn't matter where they go, they will never give a shazbot because they've been lied to so many times. You just cannot work with someone who has no critical thinking skills. There's no striving for continuous improvement and no rewards for it either. My entire career has been about doing bad things to computer and even worse things to executives; I have lost count of the number of people I've gotten fired, including executives.

After-all, if some schmuck with 1 IT certification in a warehouse can save you $400k a year at a 20 million a year company, and the CFO doesn't notice where it's coming from. That's either incompetence or abuse.

Re: Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

#73
post #15

Earlier quoted context omitted.

Creativity and critical thinking. In subordinate position it gets you labelled a dreamer, a weirdo, or an idiot. In executive position, visionary, maverick, multidisciplinary thinker, etc. You can only truly creative in a position with autonomy, so you either climb the ladder or start your own thing.

nailed it. corporations can't handle grassroots change, so the values which promote grassroots change are denigrated even when those same values are enshrined at higher positions.

I think you're absolutely right. What I find really funny about this, at least in software development, is the "adoption" of the "agile" process they want to strive for which puts the majority of authority into the hands of the people doing the work. In the meetings talking about how wonderful it is, they are all on board, until they realize when they try to put it in place, and suddenly they realize they aren't in control. Then, they blame the process for failing them.

Re: Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

#74

Earlier quoted context omitted.

I work for a >10,000 employee health care system as a physician. What I have seen is that the front line workers are considered disposable, and should be grateful for a job. The superstars ( always nice, compassionate, and excellent at their jobs) are not recognized by management and so when raises are given, everyone gets them, including the lazy ones. This disappoints the worker bees, and leads to incredible turnov…

I really don't give a shit if I'm being paid more than my fellows, hard-working or no. The only thing I care about in my pay level is: am I making enough to support my family in a decent lifestyle? This means I'm comparing against the cost of living, NOT what my coworkers make - I only care about my relative wage insofar as it indicates how most people are getting by. What I'm more interested in, as a smart person, i…

That may be a great attitude to have, but unfortunately it's not the attitude that most humans have.

Re: Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

#75
post #15

Thank god the Wall Street Journal is encouraging critical thinking, and more importantly fostering the discussion by putting articles like this out for everybody to read /s On a more serious note, I don't believe this is true. In every place I've been, school, university, corporate jobs, the "critical thinkers" always got marginalised. This was the case even if they were truly nice people who cared - i.e. not abrasiv…

Creativity and critical thinking. In subordinate position it gets you labelled a dreamer, a weirdo, or an idiot. In executive position, visionary, maverick, multidisciplinary thinker, etc. You can only truly creative in a position with autonomy, so you either climb the ladder or start your own thing.

A chapter from The Originals talks about that. Specifically a junior CIA agent who got sidelined for her suggestions and ideas, only to have them taken seriously once she was senior enough.

Re: Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

#76

Do the personality tests most companies rely on during the hiring process even account for critical thinking?

Intelligence testing is considered to be illegal. On the other hand, figuring out how to game a personality test is, in a sense, a test of critical thinking

> On the other hand, figuring out how to game a personality test is, in a sense, a test of critical thinking

Rather not applying at companies that use scientifically-unfounded personality tests is a test of critical thinking.

Re: Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

#77
post #8

The article, especially some of the examples, seems abusive to low-wage employees. How many of us would give a job description that said 'this is not a preparation for a slow motion contest' a second glance? The meat and potatoes of the article is mostly just complaints to be honest. A lack of candidates is always the go-to excuse for managers and executives when explaining poor productivity or vacancies. Job seekers…

I work for a >10,000 employee health care system as a physician. What I have seen is that the front line workers are considered disposable, and should be grateful for a job. The superstars ( always nice, compassionate, and excellent at their jobs) are not recognized by management and so when raises are given, everyone gets them, including the lazy ones. This disappoints the worker bees, and leads to incredible turnov…

> Not sure what the solution is, but it's just an observation.

You're constrained (enabled) by the competitive strategy your HCS employs: cost leadership (e.g. Wal-Mart), differentiation (e.g. Apple), or focus (e.g. Southwest Airlines). [0] Strategic focus allows companies to better align their incentives with culture, and it seems to work better.

If your HCS doesn't fall in one of these categories, compensation's even more difficult to solve. On HN, you'll hear a lot of large tech companies (targetting differentiation) claim to have solved ranking and performance compensation when a simple look at Glassdoor and critiques of the trade-off call these claims into question.

The bottom line is that executives have a set budget to allocate and never enough data, yet they also have to make a decision. Thus, you can only get a good (bad) solution and never a perfect solution.

[0] https://en.wikipedia.org/wiki/Porter%27s_generic_strategies

Re: Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

#78
One of the classic examples was Joe Sutter[0]. He was the Boeing 747 program lead & engineer who sadly died a few days ago.

Boeing management was putting pressure to cut 1,000 engineers from the program. He knew that would cause the program to fail, and he really needed 1,000 more engineers. He thought he was going to get fired that day, but still said what he believed.

The 747 became one of the most successful airliners in history.

[0] https://en.wikipedia.org/wiki/Joe_Sutter

Re: Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

#79

Earlier quoted context omitted.

I work for a >10,000 employee health care system as a physician. What I have seen is that the front line workers are considered disposable, and should be grateful for a job. The superstars ( always nice, compassionate, and excellent at their jobs) are not recognized by management and so when raises are given, everyone gets them, including the lazy ones. This disappoints the worker bees, and leads to incredible turnov…

I really don't give a shit if I'm being paid more than my fellows, hard-working or no. The only thing I care about in my pay level is: am I making enough to support my family in a decent lifestyle? This means I'm comparing against the cost of living, NOT what my coworkers make - I only care about my relative wage insofar as it indicates how most people are getting by. What I'm more interested in, as a smart person, i…

Merit raises are an effect of recognition. The fact everyone got the same raise meant there was no recognition for hard work. It's the wrong job for someone who wants to do better than bare minimum. I'll speculate and suggest that the department is doing good enough and they're not paying attention to performance metrics.

Re: Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

#80

Presentism in 99% of cases what employers say they want and what they actually want are quite different.

And when they say they want "critical thinkers" what they mean is that they want people who can criticize their coworkers while thoughtfully praising their managers' foresight.
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