This is what I expect from any serious hosting company know: DDoS protection for every customer as part of the service. It's part the hosting duties and should not be offloaded to any third party company, say Cloudflare.
DDoS protection
111–120 of 175 posts
Re: DDoS protection
#112We used to run some basic infrastructure on Hetzner. The support was appalling – any requests for help were swiftly met with short answers such as "Unfortunately we can not help you here". That makes me question how responsive and understanding Hetzner's staff will be in case of an on-going DDoS that their automated systems are unable to detect and take care of. What sort of scenario would benefit from the announced…
What type of support issues? I had servers with hetzner for years and I never had any problems, which also means I never contacted support, so I can't say. I'm trying to figure out if you were expecting support for things that most dedicated, colo and cloud providers wouldn't support (OS updates, install nginx, ....) or if these were clearly provider issues (hardware and network). > People are surely not running webs…
It didn't come across in my comment – my amazement was regarding WordPress, etc. websites being run on commodity hardware without proper backups. E.g., get that ludicrous 128GB machine and run Apache on it with a single website for years. What could possibly go wrong?
The most recent issue we had with Hetzner was when we requested a LARA remote console to connect to a failing machine. The standard keyboard on the remote is German and much of the non-Latin keys are remapped. It was impossible to log in to a shell. All we got from support was "This is a standard Generic 104 key layout". That was it.
Before that Hetzner rebooted a whole raft of machines and on one of them this corrupted ext2. We asked what prompted the reboot (not bothered by the dead server) and we got (as above) "Unfortunately we can not help you here".
There were many more incidents before that and at the end it was just too much to swallow so we moved away.
Just out of interest, what's your use case for Hetzner?
Re: DDoS protection
#113I'm from Germany but Online.net is the way better alternative to Hetzner for me. Server grade hardware, cheaper, no compromises, internal network, etc. etc. I think they even hired a lot new support people recently so you get an answer pretty fast. Hetzner always has this "cheap feeling" even though the hardware looks good on paper.
My personal experience with Hetzner is also mixed, two of the four servers we had had disk failures a few months into the contract. Luckily you are only bound for a month. The other two servers on the other hand are great - a good price for powerful hardware and fast support.
Re: DDoS protection
#114I'm from Germany but Online.net is the way better alternative to Hetzner for me. Server grade hardware, cheaper, no compromises, internal network, etc. etc. I think they even hired a lot new support people recently so you get an answer pretty fast. Hetzner always has this "cheap feeling" even though the hardware looks good on paper.
online.net kicked us out for using too much of an unmetered network connection.
May I ask how much you used? Did they offer throttling or gave warning at least?
Re: DDoS protection
#115I'm from Germany but Online.net is the way better alternative to Hetzner for me. Server grade hardware, cheaper, no compromises, internal network, etc. etc. I think they even hired a lot new support people recently so you get an answer pretty fast. Hetzner always has this "cheap feeling" even though the hardware looks good on paper.
what the heck: VPS VC1 S - €2.99 /month 2 x86 cores 2 GB 200 Mbit/s 50 GB SSD That is really cheap.
That's on Intel Atom processors and a network-SSD though. I guess sharing the SSD is what makes it so cheap.
Re: DDoS protection
#116Earlier quoted context omitted.
What type of support issues? I had servers with hetzner for years and I never had any problems, which also means I never contacted support, so I can't say. I'm trying to figure out if you were expecting support for things that most dedicated, colo and cloud providers wouldn't support (OS updates, install nginx, ....) or if these were clearly provider issues (hardware and network). > People are surely not running webs…
It didn't come across in my comment – my amazement was regarding WordPress, etc. websites being run on commodity hardware without proper backups. E.g., get that ludicrous 128GB machine and run Apache on it with a single website for years. What could possibly go wrong? The most recent issue we had with Hetzner was when we requested a LARA remote console to connect to a failing machine. The standard keyboard on the rem…
Read-heavy APIs, which I like to setup as:
A central location to take writes. Writes to this location go into a database and a durable, at-least-once, queue (writing to the queue is as important as writing to the database).
Then you put your API servers in different geographies (and preferably different hosting vendors). They listen to the queue and update their own storage (which could itself be a full relational database).
Edges aren't caching layer, since all the data is expected to be there (so, no miss). But certainly some of the data could be loaded in this way. The edges can also take some writes and send it back to "central", but you have to not care too much about the consistency (and maybe even accuracy) of that specific data.
Throw a latency-aware DNS on top of it (anycast, geo) with a short TTL and good health checks and you don't care too too much about uptime, allowing you to focus on raw price and performance.
Ironically, the only time I remember a serious outage (at a single location) was during a DDoS against a specific location at a much more expensive provider (not-rackspace-but-the-other-one-you're-thinking-about) which, of course, null routed us.
Re: DDoS protection
#117I'm from Germany but Online.net is the way better alternative to Hetzner for me. Server grade hardware, cheaper, no compromises, internal network, etc. etc. I think they even hired a lot new support people recently so you get an answer pretty fast. Hetzner always has this "cheap feeling" even though the hardware looks good on paper.
I've spent a lot of time pricing low end hardware and online.net is currently the winner for cores and ram per dollar. Unfortunately for me their servers are not on the same continent as my customers.
Re: DDoS protection
#118I'm from Germany but Online.net is the way better alternative to Hetzner for me. Server grade hardware, cheaper, no compromises, internal network, etc. etc. I think they even hired a lot new support people recently so you get an answer pretty fast. Hetzner always has this "cheap feeling" even though the hardware looks good on paper.
Re: DDoS protection
#119Earlier quoted context omitted.
what the heck: VPS VC1 S - €2.99 /month 2 x86 cores 2 GB 200 Mbit/s 50 GB SSD That is really cheap.
That's on Intel Atom processors and a network-SSD though. I guess sharing the SSD is what makes it so cheap.
it actually gets the same requests per second than my hetzner instance which costs 2 € more per month, which is a lot in this price range.
Re: DDoS protection
#120Earlier quoted context omitted.
Problem is, your "incorrect IP reputation" concept is fundamentally flawed. As an example, I noticed that most VPN exit nodes have "incorrect IP reputation", which means if I want to browse the internet without my government spying on me, I have to wade through all your CAPTCHAs.
Keep in mind, unless you're using your own personal VPN off a self-hosted machine, you're likely to be sharing your IP address with other (potentially) malicious actors trying to hide their tracks
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