My @JFK Twitter account “has been suspended and will not be restored”

Unfortunately, these kinds of things happen all too often. Corporations don't have souls. Someone likely reported the guy and some worker making pennies in the Philippines spent a few seconds on his case and moved on to the next hundred. The only way to get them to care is if you're someone important, or if you kick up a big enough storm. The way companies like Google are moving towards automating human decisions (as evident in Youtube and the Play Store) will only exacerbate the alienation users will face. This is the future we choose with these megacorporations. One user is a not even a raindrop in their ocean and is not worth the monetary expense to them to provide reasonable support for. Of course you're a guest on their platform, but that doesn't mean you shouldn't have expectations for how you are treated. The only solution is to move towards platforms where you are in control (like Diaspora) or ones that are small enough to respect you personally. The internet was supposed to bring us closer together, but with things like anonymity and scale, sometimes the worst parts just overwhelm the rest.

Your tldr is missing the point though. They know how they messed up, the point of their post is to show the disproportionate and impersonal response they received to something that was just supposed to be some fun.

He may have not created the account with the intension of misleading anyone, but he lost moral authority when he started replying to tweets in a manner designed to reinforce confusion (for example, by using the pronoun 'we').