The situation of having a project fully shut down without adequate information or process by which to correct it is clearly unacceptable. That said, I was involved in recently migrating to GCP and it has worked wonderfully for us thus far. We run a fairly standard java/MySQL web app, with paid silver support. Questions are answered promptly in our experience. We found compute engine VMs to be faster (and cheaper) than EC2, the developer console easier to use, and better quality documentation/APIs.
Google Intrusion Detection Problems
131–140 of 145 posts
Re: Google Intrusion Detection Problems
#132My name is Terrance and I work on Google's Cloud Support Team. Our team mission is to Reduce Customer Anxiety. We take that very seriously, and Fred's experience obviously shows that we fell short this time. The process should have been an easy flow to follow, and it was not. We are reviewing this incident in detail to ensure that we make the process less error prone and quicker in the future. Best, Terrance
HN is limiting my post rate. So I can't respond to all of you. If anyone would like to chat about reducing customer anxiety or feedback on what you would like to see on this process, you can send me an email and I will respond when I can. Tscanausa @ Google
So you're telling us that you're frustrated because an automated system prevents you from doing something you need to do, and there's nobody to appeal to...
Re: Google Intrusion Detection Problems
#133I usually defend GCP as they have better technology and platform architecture but I definitely agree that they have major communication problems. While there are plenty of individuals available through social channels, it does seem to be very informal most of the time which does not inspire confidence as a business looking for a solid foundation.
Re: Google Intrusion Detection Problems
#134My name is Terrance and I work on Google's Cloud Support Team. Our team mission is to Reduce Customer Anxiety. We take that very seriously, and Fred's experience obviously shows that we fell short this time. The process should have been an easy flow to follow, and it was not. We are reviewing this incident in detail to ensure that we make the process less error prone and quicker in the future. Best, Terrance
How does one reach someone at google in an emergency when you have no access* to any google services? * locked out of your account
Post to one of the product-related Google Groups like google-appengine@ or gce-discussion@googlegroups.com. We have support staff monitoring those lists seven days a week.
Re: Google Intrusion Detection Problems
#135My name is Terrance and I work on Google's Cloud Support Team. Our team mission is to Reduce Customer Anxiety. We take that very seriously, and Fred's experience obviously shows that we fell short this time. The process should have been an easy flow to follow, and it was not. We are reviewing this incident in detail to ensure that we make the process less error prone and quicker in the future. Best, Terrance
So what's the support process when you screw someone but they can't hit the front page of a social media site?
Assuming that the appeal process is broken, or you're locked out of your account or something equally egregious: you post to one of the product-related Google Groups listed at the bottom of cloud.google.com/support. Support staff and engineers read those lists and will escalate issues.
Re: Google Intrusion Detection Problems
#136Earlier quoted context omitted.
> And I love virtual more than physical. But I set up my own virtual server and run them myself. Where do you keep the machines? In your bedroom?
Depends if you mean for work or home. For work, we have a DC. For home, yes, I keep them in my office.
You're paying for a super ninja ultra special internet connection as well? Yikes. Interesting concept though.
So your strategy for scaling up is building a data center then?
Re: Google Intrusion Detection Problems
#137Earlier quoted context omitted.
Depends if you mean for work or home. For work, we have a DC. For home, yes, I keep them in my office.
You're paying for a super ninja ultra special internet connection as well? Yikes. Interesting concept though. So your strategy for scaling up is building a data center then?
> You're paying for a super ninja ultra special internet connection as well?
Not really. Just a normal home connection. If you design your services sanely, and don't have much traffic, it's not really an issue.
> So your strategy for scaling up is building a data center then?
Well, it depends. You really should do a cost-benefit analysis, because each product is different. But if it makes sense, then yes.
Re: Google Intrusion Detection Problems
#138Google, said to have very high hiring bar, yet I've seen more than a few times now that their product lines are sub-par. I'm sure the explanation they give is that we are very big and we can ignore the 1% corner cases and have the mentality that "we are so big we don't really care about smaller parts of the internet". Also, the hypocrisy in using very logical questions to hire people but not sticking to similar logic…
It feels like they have an entire company of Mr. Spocks without a single Doctor McCoy to round things out.
Mr. Spock would have approached the issue of support more logically and would have thought things through more carefully.
It's more like they have an entire company of Sheldon Coopers, without a single Penny or Leonard Hofstadter to round things out.
Re: Google Intrusion Detection Problems
#139Bet you cash money the affected site is or was in a ddos botnet.
Re: Google Intrusion Detection Problems
#140Of course it's easy to pattern match this to previous stories of advertisers and publishers being banned from Google's ad products, people losing their email access on Gmail, etc, but this is an entirely different area of the company, and one where account managers are very much a thing. It strikes me as odd that one couldn't just email or phone their account manager to ask for clarity on a situation like this?
The blog author was upset and confused that the email Google sent included an account number instead of account name. I don't think we're getting the whole story here.