Google Intrusion Detection Problems • Hacker News Board

Re: Google Intrusion Detection Problems

#11

Post by ocdtrekkie » Mon, Aug 22, 2016, 5:45 PM UTC

jeffmould wrote: post #9

Not sure if he missed it on the support page, or simply is not willing to pay the added cost, but Google does offer a paid support option with both phone and email support options. Obviously the more you pay the quicker the response and more access you have to those options.

I suggest reading the article.

"Google offers support solutions where you can talk to a person if you have a problem. We view it as problematic that interrupting an “allergic reaction” as a “support issue”. However, we would be willing to purchase top-tier support in order to get this resolved quickly. But there does not appear to be an option to purchase access to a human to get this resolved. Apparently, we should have thought about that before our project was suspended."

Re: Google Intrusion Detection Problems

#12

Post by redstripe » Mon, Aug 22, 2016, 5:48 PM UTC

This is the google M.O. - optimize all processes through cheap machine learning and heuristics and accept that some people will get screwed along the way.

The number of people that can be served at very little cost without any human involvement is apparently very lucrative. Google just considers customer service as an archaic relic that predates the invention of behavioral algorithms.

Re: Google Intrusion Detection Problems

#13

Post by CaptSpify » Mon, Aug 22, 2016, 5:50 PM UTC

numbsafari wrote: post #10

CaptSpify wrote: post #4

Lol Sorry to be so harsh, but Google has always been this way. Why do people keep putting essential stuff in someone else's sandbox? Your effectivly adding a SPoF, that you have no control over

Is Amazon or Azure or Heroku really any different? I've had similar problems in the past with Amazon shutting down services and providing little to no support to get it remediated. Even after paying for technical support, it was impossible to recover (in our case, it was a billing issue that was entirely Amazon's fault). My general recommendations are: - be sure you have fully scripted your deployment process, - be s…

> Is Amazon or Azure or Heroku really any different?

Nope, and thats why I don't use them. There are situations where they make sense, but people should be much more skeptical about them. I don't have stats, but IME I've yet to see a company that actually saves money by using them. I've seen one company that did save money the first year, but got too addicted to "just spinning another instance up" and stopped optimizing their code. The next year they were bleeding cash.

So, speaking from my experience: It's more expensive, less configurable, and unreliable. Why do people keep buying the cloud lie?

Re: Google Intrusion Detection Problems

#14

Post by pellej_s » Mon, Aug 22, 2016, 5:51 PM UTC

So, everyone's basically saying:

> Google sucks

> Don't rely on Google if you want your business to succeed

> This is old news! Happens all the time

> Google = SPoF

...you're all looking like trolls to me. Please, do tell how Spotify manages to service 60+ markets with some core pieces of infrastructure on Google's Cloud offerings.

Re: Google Intrusion Detection Problems

#15

Post by burgreblast » Mon, Aug 22, 2016, 5:52 PM UTC

blakeyrat wrote: post #3

abstractbeliefs wrote: post #2

I don't understand why people are ever surprised about Google offering substandard support for really anything. Time and time again Google products prove to make the happy path happier, but as soon as anything should go wrong, you're on your own with no explanation, and no support. Additionally, and as an aside to the core issue here, I've found the recent Google Cloud UI updates to be a real pain. When I last used t…

Well, if it's something like YouTube you can kind of "forgive" their awful customer service in exchange for the free hosting and search features. It's a heck of a lot less forgivable for a product you pay actual money to use. The support page telling you to use a widget that doesn't exist is really going above and beyond in the realm of user-hostility.

FWIW, Dropbox also points you to buttons that don't exist.

When you delete an account, DB keeps charging you. There's a nice FAQ that explains to push a "review subscription" button and blah blah, but in reality that button doesn't exist.

The button isn't there.

Support will "fix"it for you one-off, but not change the button. Wonder if this dark pattern is worth 3-4% of revenue.

Re: Google Intrusion Detection Problems

#16

Post by Guyag » Mon, Aug 22, 2016, 5:54 PM UTC

pellej_s wrote: post #14

So, everyone's basically saying: > Google sucks > Don't rely on Google if you want your business to succeed > This is old news! Happens all the time > Google = SPoF ...you're all looking like trolls to me. Please, do tell how Spotify manages to service 60+ markets with some core pieces of infrastructure on Google's Cloud offerings.

I don't know that the comparison with Spotify is very fair - I would imagine they have a direct contact to employees.

Re: Google Intrusion Detection Problems

#17

Post by ocdtrekkie » Mon, Aug 22, 2016, 5:54 PM UTC

pellej_s wrote: post #14

So, everyone's basically saying: > Google sucks > Don't rely on Google if you want your business to succeed > This is old news! Happens all the time > Google = SPoF ...you're all looking like trolls to me. Please, do tell how Spotify manages to service 60+ markets with some core pieces of infrastructure on Google's Cloud offerings.

Pretty sure if Google guts Spotify, Spotify can literally call Sundar Pichai himself on the phone to get it resolved. There's a scale issue there in terms of whether or not Google considers you worth bothering with.

Re: Google Intrusion Detection Problems

#18

Post by 1_2__3 » Mon, Aug 22, 2016, 5:54 PM UTC

pellej_s wrote: post #14

So, everyone's basically saying: > Google sucks > Don't rely on Google if you want your business to succeed > This is old news! Happens all the time > Google = SPoF ...you're all looking like trolls to me. Please, do tell how Spotify manages to service 60+ markets with some core pieces of infrastructure on Google's Cloud offerings.

By being Spotify-scale, thus forcing Google to care about them. See also: Snapchat.

Re: Google Intrusion Detection Problems

#19

Post by eadz » Mon, Aug 22, 2016, 5:56 PM UTC

pellej_s wrote: post #14

So, everyone's basically saying: > Google sucks > Don't rely on Google if you want your business to succeed > This is old news! Happens all the time > Google = SPoF ...you're all looking like trolls to me. Please, do tell how Spotify manages to service 60+ markets with some core pieces of infrastructure on Google's Cloud offerings.

Spotify will have a phone number of someone they can call.

I've had this issue with google too. They'll shut down your account, your whole account - google apps email and all - if an automated system detects something dodgy. In my case an automated system at ebay accused my site of phishing which it wasn't.

There is a paid support option, but when your account is shut down you are unable to access the required code.

I don't think you can appreciate how inaccessible Google is until they decide you're a bad actor.

Re: Google Intrusion Detection Problems

#20

Post by [deleted] » Mon, Aug 22, 2016, 6:00 PM UTC

pellej_s wrote: post #14

So, everyone's basically saying: > Google sucks > Don't rely on Google if you want your business to succeed > This is old news! Happens all the time > Google = SPoF ...you're all looking like trolls to me. Please, do tell how Spotify manages to service 60+ markets with some core pieces of infrastructure on Google's Cloud offerings.

[deleted]