When I was teaching at Malmö University, one of the professors once shared that he had noticed one constant across all universities he had attended: on average, the librarians are the most helpful, cooperative members of supporting staff, whereas IT people are the most antagonistic, least helpful people. With just one year of working experience there I already knew exactly what he meant. What we were puzzled by is wh…
IT in many libraries is heavily underinvested, both in pay and infrastructure. So, you have too few, average or below-average workers, annoyed with constant struggle with old software / hardware (plus standard IT support problems, like workers resetting their computers by turning the screen of and on again). Woops, a disk in our 9-year-old array just died. Let me fill that form for financial director, and explain we…
Re: What Do Public Library Workers Do? (2011)
#41I know the struggle. Just make sure that everything is documented and let the other disk fail. Then go home. After a few of these dralas you are either fired or promoted to "we should listen to him"