Nokia N97 Promotional Video vs Real Life

Anssi Vanjoki (EVP Nokia), pretty much offered a mea culpa on N97 not meeting consumer expectations - "it has been a tremendous disappointment in terms of the experience quality for the consumers". Have a look at the video http://www.allaboutsymbian.com/news/item/11183_Video_Anssi_V...

same sh*t with n900 running maemo 5, in my experience.

Laughable advertising strategy. I hope they purge some of the dinosaurs who still believe you can lie about the experience you provide in your propaganda.

The statement for AllAboutSymbian however.. Nice to see such levels of sincerity in corporate ethics for a change, a huge contrast to the ad in question.

Admitting your mistakes is a good start. The question now is whether Nokia have actually learned their lesson and if that lesson is the right one.

Statements like these, though:

"It happens every now and then in a big company, like Nokia, even if you have the most stringent quality control mechanisms."

and

"We have taken the learnings and when Symbian^3 comes out you can rest assured it will be perfect."

and

re:early adopters not getting answers from Nokia about the issues they have encountered - "Like I said, that was a surprise to us. It was not expected."

make me suspicious that they have learned anything.

First these are not QA issues. The problems with N97 are not a result of obscure bugs that could have slipped through. The problems are result of bad design and development decisions. Unless Nokia is staffed entirely by blind and mentally retarded people, they cannot play the surprised-that-our-product-sucks card. And it is very discouraging that Nokia - the biggest mobile phone maker in the world and a company with decades of experience in the telco and mobile phone business - is just learning that user experience is the most important concern they should have when developing a new product.

My girlfriend has a 5530. It uses the same browser as shown in the video and doesn't have any of that stuttering. Best of all it cost £100 outright. It is a really solid little phone for what I paid for it. It even comes with a stylus tucked away which she uses all the time (not just for nerds apparently).