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What Great Listeners Actually Do

hbr.org

141–150 of 205 posts

Re: What Great Listeners Actually Do

#141

Earlier quoted context omitted.

This is almost comical :p The brain is not a turing machine. You can't make these kind of analysis because the brain isn't just a huge von neumann computer.

The brain is most certainly a turing machine.

Thanks, that has sure assuaged my qualms -.-

Re: What Great Listeners Actually Do

#142
You can't "perform" good listening skills. Listening to people is about caring what they are saying.

This article appears to be written by people who are not capable or interested in caring about what other people are saying. They techniques they described are phony. Good listeners are never phony.

Re: What Great Listeners Actually Do

#143

This is why I come to HN..to find articles like this. This defies what you learn at school, because I have been taught numerous times, to nod and stfu when you're holding a convo. Always interrupt if you have something constructive to say in a casual/business conversation (unless you're in a debate), that's how you gain trust and credibility.

Wouldn't that be how you establish yourself as a know-it-all? (I haven't read the article yet)

You might know it all. If someone actually knows everything, one would be a fool to mock them for it. Never look a gift horse in the mouth.

People label others with hostile things like "know-it-all" as a way of dealing with their own inferiority complexes.

Re: What Great Listeners Actually Do

#144

This is why I come to HN..to find articles like this. This defies what you learn at school, because I have been taught numerous times, to nod and stfu when you're holding a convo. Always interrupt if you have something constructive to say in a casual/business conversation (unless you're in a debate), that's how you gain trust and credibility.

> Always interrupt if you have something constructive to say... This is dangerous advice. Being perceived as someone who frequently interrupts is socially detrimental. As another commenter said, save it for when someone really makes it necessary, and converse with grace at all other times.

Nonsense, sometimes people don't know when to stop talking, and it's more dangerous to let them continue. In those situations having the courage to interupt, and the knowledge to do it diplomatically, is important.

Re: What Great Listeners Actually Do

#145
post #77
post #65

Earlier quoted context omitted.

But what about situations where you think you understand but you don't? That's often the point of paraphrasing back what was said. I do this in cases of doubt, and often enough I learn my paraphrase was either incorrect or had the wrong emphasis. I do it routinely enough that I often learn I was wrong when I had no doubts. This technique does not seem to annoy people; quite the opposite. I'm sure it can be done badly…

When it's a critical topic, you should still paraphrase things that are unambiguous. Because the penalty is too high for critical things when you're wrong, even if the risk seems tiny. In critical situations, assuming that something is unambiguous is especially dangerous.

Oh, I agree. Hard to cover every case in a comment.

Re: What Great Listeners Actually Do

#146

Earlier quoted context omitted.

> Always interrupt if you have something constructive to say... This is dangerous advice. Being perceived as someone who frequently interrupts is socially detrimental. As another commenter said, save it for when someone really makes it necessary, and converse with grace at all other times.

Nonsense, sometimes people don't know when to stop talking, and it's more dangerous to let them continue. In those situations having the courage to interupt, and the knowledge to do it diplomatically, is important.

I agree with you, but the original commenter said that you should always interrupt if you have something "constructive" to say. The problem is that one person's constructive input is another's waste of time.

Re: What Great Listeners Actually Do

#147

Earlier quoted context omitted.

The brain is most certainly a turing machine.

Thanks, that has sure assuaged my qualms -.-

The brain would need to leverage quantum effects to achieve hyper-computation. Otherwise it follows the same rules as other turing machines. Here's a quote from Scott Arronson:

"Indeed, I see no evidence, from neuroscience or any other field, that the cognitive information processing done by the brain is anything but classical." -- http://www.scottaaronson.com/blog/?p=1951

Notably this is from a post discussing quantum effects as a potential explanation for consciousness. There's still no evidence for that either. Also, if true, it would only sit atop a classical cognitive process which acted as a turing machine. That or a horde of tiny turing machines.

Re: What Great Listeners Actually Do

#148

Earlier quoted context omitted.

Who says it's not? There's no compelling reason that I've ever heard to believe so.

When all you have is a hammer...

If every known tool was a literal hammer... then all you'd ever have is a hammer.

Re: What Great Listeners Actually Do

#149

After almost a year volunteering in 7cups.com as a listener, I can't agree more with the article. When you show genuine interest for what other people are telling you, they will talk openly for hours and will leave the conversation feeling way better than they started it.

> almost a year volunteering in 7cups.com as a listener How have you found it? I've thought about doing that myself from time to time, and I would value anything you'd like to share about your experience there.

In general is a very rewarding experience and in 7cups.com it's also very comfortable to do it (I don't have experience in other similar services so I can't talk about them). You don't have any pressure on when or how many times you should do it and how much time you should spend. You volunteer whenever you feel up to (and this is how it should be because your mood is very important when you are dealing with these things).

People's problems can variate from light ones to very complex ones so it's very important to have the adequate mindset, keeping in mind what you are doing there (offering support by listening) and where are your limits. If not, the frustration can overcome you.

It's not free of trolls but I have rarely found them there and the majority of the people is very grateful just for boosting up their mood, which gives you a good feeling after finishing a conversation :)

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