If listening and understanding other people isn't the first step to working through these problems, nothing is.So I'll make a counter-point: let's say we're back in the old slavery days. I'm sure Abe did his fair share of listening and talking with folks from the South.
But eventually, there just ain't no compromising and something had to be done.
And so it was done.
Ultimately, I think, for some issues, there is simply no room for compromise. At that point, it's simply a question of who has the power to push their agenda. That or there's gridlock and nothing happens at all (see: climate change).
Now, on a one-on-one basis, I think this post is full of excellent lessons. Active listening, empathic connection, these are great tools when dealing with individuals, whether that be in a personal or professional setting.
But in the large? To me, history demonstrates that it's simply idealism to believe that people can, in aggregate, come together on complex, polarizing issues.