Earlier quoted context omitted.
Except they really don't and are a great service in tons of places.
Have you ever been in a taxi in US or India or Australia or even Canada? The entire experience sucks - from finding them, to convincing them to take you to your destination, to them rudely talking to you when you are explaining them your destination cross streets, to have them talking on the phone while driving, to have their taxi filthy dirty, to have them take you around to your destination in a non optimal way, to…
Welcome to being a vocal user of mass transit, like I am. I have no vehicle and daily use bus-based public transit and have done so in multiple countries on this planet. With a handful of exceptions, riding the bus (or rail, if available) has been clean, on time, safe, and enjoyable. Yet every time I relate any story I have from mass transit, I am told that I must be wrong or deluded because the recipient of my story rode transit and had a bad experience. Therefore, my using public transit means that I will, inevitably, be shot, mugged, harassed, delayed, or otherwise inconvenienced or irritated.
I think that both you and the person to whom you are replying simply have different life experiences. I've taken taxis--normal taxis, not "Uber-as-a-taxi"--in those same countries and they have been clean and safe, though I do not take them hardly at all.
Anecdotes are a bad thing to get riled up over. Your experience differs. You do not need to call someone a fool or belittle what he or she has experienced simply because yours differs.