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Dark Patterns are designed to confuse and enroll

arstechnica.com

151–160 of 193 posts

Re: Dark Patterns are designed to confuse and enroll

#151

Earlier quoted context omitted.

I install Unchecky on every PC that comes near me.... https://unchecky.com/

Then there was the dark pattern (in BitTorrent Inc's official client IIRC?) where you had to check some boxed and uncheck others to avoid all malware. Does Unchecky handle those situations?

Sorry, I haven't seen that. I would guess not....

Re: Dark Patterns are designed to confuse and enroll

#153

Stamps.com is so scammy. You sign up for a free trial, then get enrolled without asking you into their payment plan. Then when you go to cancel, you can't. You have to call. But guess what? It has weird hours. When you finally do call during their hours it's a machine that you're talking to, not a person. Ok, so you have hours of when I can cancel...clearly not because you have shift hours, since I'm talking to a mac…

It really should be against the law to offer a paid subscription that you can sign up for online that you can't cancel online.

Re: Dark Patterns are designed to confuse and enroll

#154

Experienced this recently with Hello Fresh. The 'Cancel Subscription' button was so hard to find that I had to spend 10 minutes Googling it (the placement had changed over time and was always difficult to find, so a lot of the search results were no longer relevant). You had to click a button to reveal the cancellation link, and it was a tiny line of grey text on a beige background. Then, to make it better, they star…

To cancel Blue Apron, you have to send an email, which then sends you a link to a cancellation page. I can't figure out what purpose that could possibly serve.

Re: Dark Patterns are designed to confuse and enroll

#155

Stamps.com is so scammy. You sign up for a free trial, then get enrolled without asking you into their payment plan. Then when you go to cancel, you can't. You have to call. But guess what? It has weird hours. When you finally do call during their hours it's a machine that you're talking to, not a person. Ok, so you have hours of when I can cancel...clearly not because you have shift hours, since I'm talking to a mac…

It really should be against the law to offer a paid subscription that you can sign up for online that you can't cancel online.

How can I vote for this? Is there such a bill we can pay --er..encourage congresspeople to endorse?

Re: Dark Patterns are designed to confuse and enroll

#156

Stamps.com is so scammy. You sign up for a free trial, then get enrolled without asking you into their payment plan. Then when you go to cancel, you can't. You have to call. But guess what? It has weird hours. When you finally do call during their hours it's a machine that you're talking to, not a person. Ok, so you have hours of when I can cancel...clearly not because you have shift hours, since I'm talking to a mac…

It really should be against the law to offer a paid subscription that you can sign up for online that you can't cancel online.

Or how about a more general law, saying whichever medium you used to subscribe must also be available for cancellation? That way we also cover the inverse: tricking old people into signing up for someone via phone, and requiring cancellation online (if that is allowed, I'm not sure).

Re: Dark Patterns are designed to confuse and enroll

#157
Is there such a thing as Yelp for websites where they are scored for their UX with DarkPattern being a scored attribute?

I would love to check a new website against this list, and I would also spend my expensive time to add to this list to report dark pattern websites as they upset me enough to take action.

Re: Dark Patterns are designed to confuse and enroll

#158
post #9

What about those 'free' WiFi access points that require you to login with Facebook for 'prevention of abuse', and then abuse your Facebook account by posting you were there.

Do you have an example of that? That can't be a thing.

I encountered this when trying to access wi-fi on a bus. Here's the website for a company which provides this kind of service in Russia: http://netgowifi.com/en/

Re: Dark Patterns are designed to confuse and enroll

#159

Stamps.com is so scammy. You sign up for a free trial, then get enrolled without asking you into their payment plan. Then when you go to cancel, you can't. You have to call. But guess what? It has weird hours. When you finally do call during their hours it's a machine that you're talking to, not a person. Ok, so you have hours of when I can cancel...clearly not because you have shift hours, since I'm talking to a mac…

It really should be against the law to offer a paid subscription that you can sign up for online that you can't cancel online.

When this topic has come up here before, people have mentioned jurisdictions in Europe that do have such a legal rule.

Re: Dark Patterns are designed to confuse and enroll

#160

Stamps.com is so scammy. You sign up for a free trial, then get enrolled without asking you into their payment plan. Then when you go to cancel, you can't. You have to call. But guess what? It has weird hours. When you finally do call during their hours it's a machine that you're talking to, not a person. Ok, so you have hours of when I can cancel...clearly not because you have shift hours, since I'm talking to a mac…

I have yet to work out whether "limited hours for an automated system" is a dark pattern, or sheer stupidity. The most horrifying variant I've seen recently was a government website that kept 9am-5pm hours. No human interaction or real-time events anywhere, but logins were locked after business hours. I'm guessing they didn't want to arrange special downtime periods for changes, and the only alternative they could th…

I work in a gov financial institution, after working hours we have a lot of batch processing to do. Our servers are overworked and there are legal problems about operations date. Sometimes there are some sense behind the madness!
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