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Dark Patterns are designed to confuse and enroll

arstechnica.com

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Re: Dark Patterns are designed to confuse and enroll

#61
post #42
post #3

The site itself has a dark css theme. Made reading about "dark patterns" that much scarier. It's actually an interesting phenomenon -- how the experience is changed by the site you read it on.

TIL a grey background (despite the entire content area being white) is a dark theme.

You have to click on the hamburger menu and choose the dark theme. It uses the light theme by default.

Re: Dark Patterns are designed to confuse and enroll

#62

Experienced this recently with Hello Fresh. The 'Cancel Subscription' button was so hard to find that I had to spend 10 minutes Googling it (the placement had changed over time and was always difficult to find, so a lot of the search results were no longer relevant). You had to click a button to reveal the cancellation link, and it was a tiny line of grey text on a beige background. Then, to make it better, they star…

That was my experience as well. I wanted to cancel because the interface for pausing deliveries was so painful to use that my wife and I often failed or forgot to pause weeks which were too busy to receive a delivery, thus wasting large amounts of money. After cancelling they hounded me with phone calls for weeks. We have since signed up for a competing service (Green Chef), and I have no interest in going back.

Re: Dark Patterns are designed to confuse and enroll

#63
post #28

Earlier quoted context omitted.

So, just type then? I use Cortana to set reminders occasionally, but I can't remember the last time I used the voice interface. My PC at home doesn't even have a microphone.

Oh yeah, I do. The problem is that Cortana has supplanted basic search functionality. As far as I can tell, when you type a search in the Start menu you're still going through Cortana, technically (that's why she's always running even when she's turned off from listening to you). Cortana has access to a limited subset of your computer. She can't search things outside your C:\Users\[your username] directory. Regular W…

That's why they'll only be able to remove

https://www.voidtools.com/

from my PC out of my cold dead hands... :-)

Re: Dark Patterns are designed to confuse and enroll

#64

Earlier quoted context omitted.

You're upset that search got rebranded to Cortana? It can definitely search your entire PC. I just typed the name of a script I have sitting on my D: drive and pressed enter and it opened it.

It can't. I have a Super User post [1] that describes the problem in detail. Windows Search and Cortana appear to be two separate things. If what I describe in my post is working on your computer, we should talk... I need to find a solution to this issue and Microsoft Support couldn't help. Can you tell me - do you have Cortana's voice stuff enabled? Do you have her "learning" about you enabled in settings? Did you u…

I'm running the Anniversary Update. Maybe things got better. It also sounds like you might need to rebuild your search index and make sure all the folders you want to be searchable are indexed.

Re: Dark Patterns are designed to confuse and enroll

#65

Earlier quoted context omitted.

Is that a dark pattern, or poor ux?

Does it really matter?

Yes? That is the entire point of this discussion. That just strikes me as a sign-up for more info. Granted I haven't signed up there so who knows if there are nefarious pre-checked boxes and massive ToS agreements, but signup for access to the site doesn't seem malicious.

Re: Dark Patterns are designed to confuse and enroll

#66
post #41
post #38

Earlier quoted context omitted.

It seems like your first problem is you're using Windows 10. You agreed to let them do what they want with THEIR operating system.

I think their end goal is to make money. And they're not going to do that if people don't like their products.

Practically speaking, people only need to like products enough to be able to tolerate them, even if they're gritting their teeth in anger the whole time they use them. Many people end up buying things they hate because they don't really have any better options (e.g. virtually every telco, cable company, or ISP). Microsoft would have to intentionally make Windows completely broken, meaning so broken it's very difficult to get even basic applications to run and stay running, before the switching costs would be justified (that is, before people would stop buying it).

In a theoretical world, consumers are free to simply buy whatever they like, and their purchases directly reflect their intent to reward the company that made the product they're buying. In the real world, there is lock-in, there are exclusive vendors, there is employer mandate and inflexible custom processes with dependencies, there are other forces that make it so you almost have to buy certain things. Windows is definitely one of those things that many users feel they practically have to buy, whether they like it or not.

Every vendor of computer products (hardware or software) is trying to achieve this lock-in effect, because it means a lot of easy money, a much more stable and less sensitive income stream.

Re: Dark Patterns are designed to confuse and enroll

#67

Earlier quoted context omitted.

You're upset that search got rebranded to Cortana? It can definitely search your entire PC. I just typed the name of a script I have sitting on my D: drive and pressed enter and it opened it.

It can't. I have a Super User post [1] that describes the problem in detail. Windows Search and Cortana appear to be two separate things. If what I describe in my post is working on your computer, we should talk... I need to find a solution to this issue and Microsoft Support couldn't help. Can you tell me - do you have Cortana's voice stuff enabled? Do you have her "learning" about you enabled in settings? Did you u…

[deleted]

Re: Dark Patterns are designed to confuse and enroll

#68

Earlier quoted context omitted.

It can't. I have a Super User post [1] that describes the problem in detail. Windows Search and Cortana appear to be two separate things. If what I describe in my post is working on your computer, we should talk... I need to find a solution to this issue and Microsoft Support couldn't help. Can you tell me - do you have Cortana's voice stuff enabled? Do you have her "learning" about you enabled in settings? Did you u…

I'm running the Anniversary Update. Maybe things got better. It also sounds like you might need to rebuild your search index and make sure all the folders you want to be searchable are indexed.

Yeah... I did that, and sfc /scannow, which was also recommended. All the necessary directories are fully indexed. If the Anniversary Update fixes it I'll be a happy camper.

Re: Dark Patterns are designed to confuse and enroll

#69

Earlier quoted context omitted.

Does it really matter?

Yes? That is the entire point of this discussion. That just strikes me as a sign-up for more info. Granted I haven't signed up there so who knows if there are nefarious pre-checked boxes and massive ToS agreements, but signup for access to the site doesn't seem malicious.

I really shouldn't ask leading questions, because they are technically equivalent to blaming statements.

What I meant was that "it does NOT matter" whether it's a UX bug or an intentional pattern. The effects can be the same. If a company doesn't have a lot of money to produce a good UX because they spent it all on trips up to Tahoe for a "workcation", and people rely on that software, it's the same damn thing no matter how you look at it.

i.e. a lack of intent is just as bad as ill intent, in some cases.

Re: Dark Patterns are designed to confuse and enroll

#70

The worst thing I've seen is G2A Shield - it takes 10 steps to deactivate it, and each step has the "cancel" button much more dominant than the "continue" button, see: http://imgur.com/a/PUwPC

I can't recommend using G2A on any level. While there may be some reputable "grey market" sellers that take advantage of pricing in different regions etc, g2a seem to be far shadier [0]. (specifically the keys are being bought with stolen credit cards, and the original seller gets hit with chargebacks)

[0] - http://tinybuild.com/g2a-sold-450k-worth-of-our-game-keys

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