They seemed amazed that I would actually design my own circuitsThat shouldn't surprise you, RS employees have never had electronics knowledge. I forget the details, but as one example I remember a conversation while trying to get a replacement battery for a cordless phone for a friend of my girlfriend at the time (who is now my wife, meaning it was well over 20 years ago). Again, forget the details, but employee argued that it couldn't be the battery because "blah blah blah". It holds a charge for 34.6 seconds after charging it overnight and then has about 0.2V, what do you think the problem might be, oh Electronics Wizard?
Back when employees would at least try to pretend to be knowledgable, they'd argue with you if you made the mistake of letting them know what you're building. "You're building a FooBar? No, no, you need a WhatsaHoosit." You mean this article from a guy who forgets more about electronics than you and I will ever know is wrong?
EDIT: that said, when I went to buy some resistors a few weeks ago to fake a display on our headless Mac OS build server, a couple of bucks got me a card of five of them. So I don't know what is missing from supplying the "builders" market.