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India's Flipkart Has an Amazon Problem

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Re: India's Flipkart Has an Amazon Problem

#21
post #2

In my opinion Amazon helped Flipkart grow. If there wasn't any worthy opponent the growth would have been less aggressive. Now that the aggressive growth has plateaued, it makes sense to grow smarter.

That is wrong. Flipkart made Amazon to come to India and take this market seriously. If there was no Flipkart, Amazon would not have bothered to come to India for a few more years (citing regulations and blah blah blah)

Re: India's Flipkart Has an Amazon Problem

#22

I remember reading about Flipkart when they turned off their website. At the time I thought that was a potential terrible sign of things to come (moving to walled garden mobile apps instead of URLs and websites). Thankfully, hardly anyone of consequence followed suit and the move was widely seen as a disaster.

They came back to the web with "Flipkart Lite"[1]. Despite the name it's actually pretty good from what I've heard.

[1] http://stories.flipkart.com/introducing-flipkart-lite/

Re: India's Flipkart Has an Amazon Problem

#23
post #9

China's e-commerce sites don't have such a worry. They have Great Firewall. Trade barrier works! /s

Works for whom? Definitely not the consumer. I am happy my friends and family are enjoying the reliability and customer support of Amazon. I wished flipkart upped their game, but apparently they did not. Amazon has a well of experience, even though the market is new, they know what parameters to look for and best of all, can wait for a decade before turning profit.

Re: India's Flipkart Has an Amazon Problem

#24
Amazon has a lot of cash & experience to pamper customers but once it wins over, all that'll change. The best outcome for millions of customers is to have 1 or 2 strong competitors to Amazon that'll be around for a long time to come. Else you'll be stuck with Amazon's monopoly !

Re: India's Flipkart Has an Amazon Problem

#25
Too much negative commentary. Flipkart also did something interesting that fueled their early growth - they offered 'Cash on Delivery' model, cause many people in India don't use Credit/Debit cards for shopping! I never had a bad buying experience with them, but then my shopping has been limited.

Must say though that Amazon's recommendation engine and technical prowess in general is superior. I imagine so are Amazon's warehousing robots and logistics. Also from what I once heard, their Vendor Managers are more efficient (and aggressive) in dealing with the merchants.

To me Flipkart's weakness in strategic vision started showing up in dealing with the fashion segment - I never understood such an upmarked Myntra acquisition. They already had the fashion segment on their site back then! And then they got even more heady and switched to an App-Only Shop for couple of days. Whoever, initiated and approved that move!! (Side note: Flipkart founders are ex-Amazonians.)

Re: India's Flipkart Has an Amazon Problem

#26
post #4

Earlier quoted context omitted.

Fact is, Amazon in India picked up in last 2years only while Flipkart already made its mark and doing billion dollar business.

What changed, in your opinion? Why now, for Amazon?

As an ex-myntra (part of flipkart) engineer, the efficiency of the engineering systems is too low. Tried too many things by taking customers satisfaction for toss. App only is the worst thing they tried out and it backfired alot. At the same time Amazon stuck to basic principles like customer satisfaction and quality of the services.

Re: India's Flipkart Has an Amazon Problem

#27
post #9

China's e-commerce sites don't have such a worry. They have Great Firewall. Trade barrier works! /s

I don't think that /s is necessary. I think the years have proved that china's trade barrier has worked wonders for home grown businesses. Look at didi chuxing. Blindly aped uber and worth more than them now. On the other hand look at India's own uber competitor: ola. They're struggling almost as much as flipkart while uber thunders ahead.

>and worth more than them now

You cannot trust any valuation that comes out of China.

Re: India's Flipkart Has an Amazon Problem

#28

I've used both Flipkart and Amazon(India) sites. 1. For me, Flipkart's introduction was only due to the huge discounted prices. Also it was new, better and trusted experience compared to Ebay(India). And Amazon came late in the game. Mentally I associate Flipkart with huge Discounts (and Mi phones). And those discounts don't exist any more. 2. Amazon.in is just a great user experience. Flipkart.com still feels like a…

I have not bought anything from Flipkart since more than one year. The company was doomed from the start, I had the chance to see it form their interview process. It is so broken that I felt it outrageous that it was the _hottest_ startup in India. Amazon is awesome, because it provides low prices + quality service. It isn't just "discount retailing" Flipkart built its reputation on motorola phones because Moto was e…

How is it typical of Indian businesses? I feel like this is overgeneralizing that aspect.

I can see what you mean in this specific instance though. I wonder if its just lack of experience in transitions from a small company to a bigger one in the India startup environment.

Re: India's Flipkart Has an Amazon Problem

#30
post #9

China's e-commerce sites don't have such a worry. They have Great Firewall. Trade barrier works! /s

I don't think that /s is necessary. I think the years have proved that china's trade barrier has worked wonders for home grown businesses. Look at didi chuxing. Blindly aped uber and worth more than them now. On the other hand look at India's own uber competitor: ola. They're struggling almost as much as flipkart while uber thunders ahead.

But as an Indian consumer, I have happy that I have a choice and I believe in the long run the more open Indian market would prove more beneficial to local businesses.

Their market caps notwithstanding - Alibaba, Didi Kuaidi and Baidu are not global companies. India already has one of the largest global ad networks outside of Google i.e. InMobi and I believe over the next 20 years, you'll see much more truly global Internet companies started out of India vs. China.

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