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The only way to revoke Spotify API tokens is to delete your account

olav.it

21–30 of 41 posts

Re: The only way to revoke Spotify API tokens is to delete your account

#22

Earlier quoted context omitted.

Same kind of folks who end up yelling at customer service or wait staff for something that's gone wrong. Yelling isn't productive and it's not going to solve anything. You can totally communicate your frustration without resorting to raising your voice. If anything, making people that distressed is only counterintuitive and counterproductive.

> Same kind of folks who end up yelling at customer service or wait staff for something that's gone wrong. Yelling isn't productive and it's not going to solve anything. You can totally communicate your frustration without resorting to raising your voice. If anything, making people that distressed is only counterintuitive and counterproductive. I strongly disagree, I wish it weren't so, but as a matter of fact gettin…

What else have you tried? In my experience, a lot of people say that you have to get abusive to get results, but they only say that because that's all they ever do.

Kindness works much better. You can get stern if the agent is screwing something up themselves (like if they're failing to understand your actual problem, or are giving you irrelevant advice), but even then it comes down to being assertive, not yelling. By all means ask to be escalated to a manager when it's needed, but you can always do so in a calm and professional way.

Being mean motivates them to get rid of you as quickly as possible. Being nice motivates them to reciprocate. The former can work to get problems solved, but the latter works more reliably and produces better results.

Re: The only way to revoke Spotify API tokens is to delete your account

#24
post #11

This could actually be the source of a bug I (and others) have been experiencing for a while. I'm listening to Spotify when all of a sudden, music pauses and I get a "your account is being used somewhere else". The first few times I actually though it was true, but since then I've tried to "log out from every device" and log in again on one device, only to find the bug happening again 2 minutes later. Seeing that, my…

My friend has been having the exact same problem. He's changed his password, logged out of all devices, etc. Still happens.

Re: The only way to revoke Spotify API tokens is to delete your account

#25
post #4
post #2

Official Spotify Web API feature request ticket: https://github.com/spotify/web-api/issues/126

Sometimes I really wonder what people who post stuff like this on issue comments aim to achieve: @thelinmichael Guys wake up!!!!!! How can you implement an OAuth 2.0 without the ability to revoke access? I mean HOW DARE YOU? Fix this ASAP I understand the frustration, but they aren't exactly helping the situation.

In fairness, that's right about how I feel about the rendering of monospace in HN comments, and how HN commenters continue to use monospace for quoting even knowing how long lines will appear; I'm just a little better at expressing my dissatisfaction.

Re: The only way to revoke Spotify API tokens is to delete your account

#26
post #22

Earlier quoted context omitted.

> Same kind of folks who end up yelling at customer service or wait staff for something that's gone wrong. Yelling isn't productive and it's not going to solve anything. You can totally communicate your frustration without resorting to raising your voice. If anything, making people that distressed is only counterintuitive and counterproductive. I strongly disagree, I wish it weren't so, but as a matter of fact gettin…

What else have you tried? In my experience, a lot of people say that you have to get abusive to get results, but they only say that because that's all they ever do. Kindness works much better. You can get stern if the agent is screwing something up themselves (like if they're failing to understand your actual problem, or are giving you irrelevant advice), but even then it comes down to being assertive, not yelling. B…

When I did customer service, the only people that got compensated were the complainers. The nice people just got their problem resolved but did not get compensated for their troubles. Complainers definitely came out ahead.

Re: The only way to revoke Spotify API tokens is to delete your account

#27

Spotify, in general, appears to consider accounts disposable. I think I saw something about this getting better recently, but a few months ago the only way to move my paid account to a family subscription was to delete the old account and create new accounts for everyone I wanted in the family plan.

Hmm, I just upgraded my ancient account (2008) to the family plan with no troubles.

Re: The only way to revoke Spotify API tokens is to delete your account

#28
post #22

Earlier quoted context omitted.

What else have you tried? In my experience, a lot of people say that you have to get abusive to get results, but they only say that because that's all they ever do. Kindness works much better. You can get stern if the agent is screwing something up themselves (like if they're failing to understand your actual problem, or are giving you irrelevant advice), but even then it comes down to being assertive, not yelling. B…

When I did customer service, the only people that got compensated were the complainers. The nice people just got their problem resolved but did not get compensated for their troubles. Complainers definitely came out ahead.

I've had plenty of unnecessary statement credits and such just being nice. You might have done it that way, but I don't think it's the norm.

Re: The only way to revoke Spotify API tokens is to delete your account

#29
post #28

Earlier quoted context omitted.

When I did customer service, the only people that got compensated were the complainers. The nice people just got their problem resolved but did not get compensated for their troubles. Complainers definitely came out ahead.

I've had plenty of unnecessary statement credits and such just being nice. You might have done it that way, but I don't think it's the norm.

Wasn't personal, was company policy. I've been doing customer service for 10 years at various companies. Complainers always win.

Re: The only way to revoke Spotify API tokens is to delete your account

#30
post #22

Earlier quoted context omitted.

What else have you tried? In my experience, a lot of people say that you have to get abusive to get results, but they only say that because that's all they ever do. Kindness works much better. You can get stern if the agent is screwing something up themselves (like if they're failing to understand your actual problem, or are giving you irrelevant advice), but even then it comes down to being assertive, not yelling. B…

When I did customer service, the only people that got compensated were the complainers. The nice people just got their problem resolved but did not get compensated for their troubles. Complainers definitely came out ahead.

It's a loss minimization function right? You want to compensate those most likely to go write a negative review, or make angry social media tweets about you. That's why contrary to what GGGP says I actually think:

  @thelinmichael Guys wake up!!!!!! How can you implement an OAuth 2.0 without the ability to revoke access? I mean HOW DARE YOU?

  Fix this ASAP
Might actually impel some manager to make changes, if only to get rid of the attention from these unpleasant people in social media.
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