61–70 of 107 posts
For examples of excellent Tech. Support, I recommend GoDaddy, Infusionsoft, Managed.com (PowerDNN). These people know their stuff. And they speak English. For execrable support, see Google.
I don't know why I keep seeing this comment on HN, but Google has good support for all paid products.
It was only fully resolved after she put the story on This American Life.
http://www.thisamericanlife.org/radio-archives/episode/253/t...
For examples of excellent Tech. Support, I recommend GoDaddy, Infusionsoft, Managed.com (PowerDNN). These people know their stuff. And they speak English. For execrable support, see Google.
I don't know why I keep seeing this comment on HN, but Google has good support for all paid products.
Earlier quoted context omitted.
> For example Comcast has on demand, but once you watch a show you have to literally go back and search for the TV show name again before you can watch the next episode. Netflix and HBO are similarly terrible. There's no way for me to click on an actor's name and see all the films he's been in, nor navigate and see a studio's corpus. This sort of thing should be table stakes, but for some reason it's not.
My conspiracy theory lately has been that Netflix's search and basic UI is terrible on purpose, to make us not notice the shifts and declines in the streaming catalog quality. For the life of me I can't imagine why else they would ignore calls to improve it.
Why do all these companies have such horrible UI?
Earlier quoted context omitted.
> For example Comcast has on demand, but once you watch a show you have to literally go back and search for the TV show name again before you can watch the next episode. Netflix and HBO are similarly terrible. There's no way for me to click on an actor's name and see all the films he's been in, nor navigate and see a studio's corpus. This sort of thing should be table stakes, but for some reason it's not.
My conspiracy theory lately has been that Netflix's search and basic UI is terrible on purpose, to make us not notice the shifts and declines in the streaming catalog quality. For the life of me I can't imagine why else they would ignore calls to improve it.
Coming from a tech support background. I used to be a top performer at a support company and set most of the records for call times etc. I was hated by most of my peers, and many of my supervisors because I set numbers to low for most of the other teams and they were under preforming. I am not saying this to brag but to state how awful most support workers are. Most of my co-workers had no idea what they were doing b…
> For example Comcast has on demand, but once you watch a show you have to literally go back and search for the TV show name again before you can watch the next episode. Netflix and HBO are similarly terrible. There's no way for me to click on an actor's name and see all the films he's been in, nor navigate and see a studio's corpus. This sort of thing should be table stakes, but for some reason it's not.
It's similar to the experience I had when I had to look for a replacement for rdio, which was closing down last year. I was shocked to learn how inferior and lacking all other services were - yet rdio was the one that had to close shop. One of the most obvious issues is the fact that you can't filter/browse releases by label on any service but rdio. Being able to see a label's catalog and new releases is an essential feature for music enthusiasts, yet the general public apparently couldn't care less. It seems if you use these features, you're already part of a very niche crowd. I guess it's not too different from searching by actor or director on Netflix.
Earlier quoted context omitted.
I subscribe to netflix once a year and binge watch all my favorite shows during the holidays. I tried staying subscribed to them, but their UI is so bad I never know what is new and what isn't. Why can't they have a list of newly added shows that isn't a huge picture. I don't enjoy horizontal scrolling.
Instantwatcher.com is your answer, with direct links to watch on netflix.
Now that's how you do a UI.
And they're running this for free, while Amazon and Netflix are supposed to be spending billions on this.
For examples of excellent Tech. Support, I recommend GoDaddy, Infusionsoft, Managed.com (PowerDNN). These people know their stuff. And they speak English. For execrable support, see Google.
I don't know why I keep seeing this comment on HN, but Google has good support for all paid products.
Coming from a tech support background. I used to be a top performer at a support company and set most of the records for call times etc. I was hated by most of my peers, and many of my supervisors because I set numbers to low for most of the other teams and they were under preforming. I am not saying this to brag but to state how awful most support workers are. Most of my co-workers had no idea what they were doing b…
> For example Comcast has on demand, but once you watch a show you have to literally go back and search for the TV show name again before you can watch the next episode. Netflix and HBO are similarly terrible. There's no way for me to click on an actor's name and see all the films he's been in, nor navigate and see a studio's corpus. This sort of thing should be table stakes, but for some reason it's not.
I think the problem is due to being tv companies to start with. They're not geared towards an interactive experience with viewers and have no idea how to provide it.