31–40 of 107 posts
Earlier quoted context omitted.
Google offers customer support by phone.
Really? What's the number for help with gmail? I can't find it anywhere on their site. YouTube either, if it's different. Also, I need a number to reach support at Facebook, if you have it.
You don't pay to use Facebook, so you don't get support.
Google does provide phone support to Google Business accounts, though, since those cost money.
The article focuses mostly on big incumbents. If you're in more of a startup mindset doing awesome support has tremendous ROI.
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"AT&T, Comcast and Verizon Communications did not respond to requests for comment."
I like "Fast Customer", which waits on hold for you. I was thinking of something like that years ago, and was going to call it "Holdmaster". It makes sense as an app; pre-smartphone, it would have required a box attached the phone line. Microsoft once had customer support lines where you could call in for about $195, but if it was their bug, you got a refund. Fun gamble.
Microsoft still does though it hasn't been $195 in quite some time. The offering you're thinking of is called Professional Pay-Per-Incident (instead of Premier). Current price is $499 though you're guaranteed to spend virtually the entirety of your incident on the phone with an outsourcer in India. https://support.microsoft.com/en-us/gp/offerprophone
For execrable support, see Google.
Earlier quoted context omitted.
Google offers customer support by phone.
Really? What's the number for help with gmail? I can't find it anywhere on their site. YouTube either, if it's different. Also, I need a number to reach support at Facebook, if you have it.
Coming from a tech support background. I used to be a top performer at a support company and set most of the records for call times etc. I was hated by most of my peers, and many of my supervisors because I set numbers to low for most of the other teams and they were under preforming. I am not saying this to brag but to state how awful most support workers are. Most of my co-workers had no idea what they were doing b…
In a small company the support personell can be really hit or miss but often times can have major impacts on the product or even directly submit patches to the code you are running.
At a bigger company they may pay a third party to maintain certain standards; often times they will leave a vendor if they are too good because the bonus structures are often based on how satisfied customers are and how much volume they handle. If their vendor is too successful and they have to pay more money for their cost center than usual, signaling the long end of the contract.
I like "Fast Customer", which waits on hold for you. I was thinking of something like that years ago, and was going to call it "Holdmaster". It makes sense as an app; pre-smartphone, it would have required a box attached the phone line. Microsoft once had customer support lines where you could call in for about $195, but if it was their bug, you got a refund. Fun gamble.
Microsoft still does though it hasn't been $195 in quite some time. The offering you're thinking of is called Professional Pay-Per-Incident (instead of Premier). Current price is $499 though you're guaranteed to spend virtually the entirety of your incident on the phone with an outsourcer in India. https://support.microsoft.com/en-us/gp/offerprophone
If they're outsourced, they are a very good outsourcer. I have had many good experiences with them.
Coming from a tech support background. I used to be a top performer at a support company and set most of the records for call times etc. I was hated by most of my peers, and many of my supervisors because I set numbers to low for most of the other teams and they were under preforming. I am not saying this to brag but to state how awful most support workers are. Most of my co-workers had no idea what they were doing b…
Netflix and HBO are similarly terrible. There's no way for me to click on an actor's name and see all the films he's been in, nor navigate and see a studio's corpus. This sort of thing should be table stakes, but for some reason it's not.