Why Tech Support Is Purposely Unbearable
nytimes.com
Why Tech Support Is Purposely Unbearable
1–10 of 107 posts
Re: Why Tech Support Is Purposely Unbearable
#2[deleted]
Re: Why Tech Support Is Purposely Unbearable
#3A solution? The good ol' government regulation. If companies 'cannot' achieve acceptable standards of customer support service, those standards should be imposed on them. This game where ordinary customers are so often the victims must be put to an end.
Re: Why Tech Support Is Purposely Unbearable
#4A solution? The good ol' government regulation. If companies 'cannot' achieve acceptable standards of customer support service, those standards should be imposed on them. This game where ordinary customers are so often the victims must be put to an end.
Yay, another set of regulations for business owners to navigate (it's pretty hard to keep up with the existing ones) and another government agency to manage and enforce them.
I'm more than happy to let the free market work this one out.
Re: Why Tech Support Is Purposely Unbearable
#5A solution? The good ol' government regulation. If companies 'cannot' achieve acceptable standards of customer support service, those standards should be imposed on them. This game where ordinary customers are so often the victims must be put to an end.
Or the "free market" solution would be to allow those calling tech support to pay an extra $50 per hour fee for priority service with a knowledgable human
Re: Why Tech Support Is Purposely Unbearable
#6A solution? The good ol' government regulation. If companies 'cannot' achieve acceptable standards of customer support service, those standards should be imposed on them. This game where ordinary customers are so often the victims must be put to an end.
Yay, another set of regulations for business owners to navigate (it's pretty hard to keep up with the existing ones) and another government agency to manage and enforce them. I'm more than happy to let the free market work this one out.
What specific regulations do you have trouble navigating?
Re: Why Tech Support Is Purposely Unbearable
#7A solution? The good ol' government regulation. If companies 'cannot' achieve acceptable standards of customer support service, those standards should be imposed on them. This game where ordinary customers are so often the victims must be put to an end.
Yay, another set of regulations for business owners to navigate (it's pretty hard to keep up with the existing ones) and another government agency to manage and enforce them. I'm more than happy to let the free market work this one out.
Yeah. My internet tech support has been incredible. I have many amazing stories. All possible because the big telecoms were forced to wholesale, allowing competitors to exist in at least a limited capacity.
I will never go back to rogers or Bell again simply because of how amazing the support is at teksavvy.
Re: Why Tech Support Is Purposely Unbearable
#8A solution? The good ol' government regulation. If companies 'cannot' achieve acceptable standards of customer support service, those standards should be imposed on them. This game where ordinary customers are so often the victims must be put to an end.
That's hilarious! Having run a few call centers, the costs involved in upping service levels from, say, 80% of calls answered in 20 seconds to, say, 98% in 10 seconds, grow geometrically.
If regulations were passed that mandated service levels, many companies would take Google's approach and simply not offer phone support at all. And we all know how great their support is.
The solution is to not use any services from monopolies, as the article points out. But of course, that's impossible for most people.
Re: Why Tech Support Is Purposely Unbearable
#9A solution? The good ol' government regulation. If companies 'cannot' achieve acceptable standards of customer support service, those standards should be imposed on them. This game where ordinary customers are so often the victims must be put to an end.
Ever interacted with the equivalent of tech support for government processes or services? I have, and it doesn't inspire me to put government on the list of potential ways to solve tech support.
Re: Why Tech Support Is Purposely Unbearable
#10A solution? The good ol' government regulation. If companies 'cannot' achieve acceptable standards of customer support service, those standards should be imposed on them. This game where ordinary customers are so often the victims must be put to an end.
Seems like extending 30-day return policies further out might achieve this. Random commoditized tech I get off Amazon/eBay frequently has a note asking to contact them first to resolve any issues before returning and/or submitting negative feedback. I'd imagine the sellers would not be as accommodating, were it not for Amazon's no-questions-asked-customer-is-always-right return policy.