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Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

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Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#181

Post by khedoros »

jrs235 wrote: post #63

I visited my parents last weekend. My dad says his laptop automatically updated to Windows 10 a month ago and since then he was unable to use the internet (so basically the machine). He was PO'ed. He was tricked into installing it because Microsoft changed the behavior of the upgrade prompt. You can choose "Upgrade now" or "Not now, upgrade later". "Not now, upgrade later" use to behave like and mean "Ask me again la…

Except that clicking the "x" is the same as clicking "Not now". The current pop-up is basically a notification that the upgrade has been scheduled and will happen. There's some other, smaller text in the window that would let her unschedule the update.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#182

Post by Decade »

WorldMaker wrote: post #140
Bartweiss wrote: post #92

Earlier quoted context omitted.

My biggest aggravation with Windows is the pattern of unapproved restarts. Sure, there's usually a setting to disable it, and a popup to delay it, but it's not really enough. The setting appears unreliable at best, and the popup is useless when it pops under fullscreen programs. It really only takes one ill-timed restart to damn an OS forever, especially when the restart is chased by lengthy (and impossible to declin…

The interesting thing here is that Windows 8, 8.1 and 10 all improved the Windows Update restart timing logic and made it more transparent. (There's a section that states "A restart is planned, Windows has determined the most likely idle time to try the restart is 3:43am" now, for instance.) In this case it's Windows 7's Restart logic that is old/bad (and long has been), not Windows 10, but Windows 10 of course is ge…

In my opinion, there is never a good time to restart. That is simply an artifact of the sad historical circumstances that led to the current state of operating systems.

I don’t particularly enjoy waking up to all my programs are closed because Windows decided that tonight was the night that it restarted.

It’s slightly better on MacOS, where programs using MacOS-specific APIs can restore their state on startup, but that doesn’t include most of the third-party applications. But MacOS doesn’t force the reboot. Yet.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#183

Post by SN76477 »

Im glad this judgement was passed.

It also makes me sad.

Microsoft was in the best possible position before Windows10

They could have been the peoples OS. They could have said, 'we listened and this is Win10' Win10 is almost great, forced updates, sketchy snooping and forced accounts sort of ruined it.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#184

Post by Decade »

pdx wrote: post #93
wvenable wrote: post #58

Earlier quoted context omitted.

I just did the Windows 10 upgrade on my laptop and at no point could I start the upgrade without explicitly clicking a button. In addition, the process starts by immediately rebooting (after downloading via Windows update and asking you to start it).

That's a really interesting story. Let me tell you another one. Both my wife's and my son's computers updated automatically, with no button presses on their parts, even after them pressing "do not update" on all the nag screens for the past several months.

I’ve never seen this. Partly it may be A/B testing and I was never in the B group, but I think people are closing dialog boxes without thinking enough about how they’re closing them, and accidentally agreeing to upgrade.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#185

Post by malka »

WorldMaker wrote: post #140
Bartweiss wrote: post #92

Earlier quoted context omitted.

My biggest aggravation with Windows is the pattern of unapproved restarts. Sure, there's usually a setting to disable it, and a popup to delay it, but it's not really enough. The setting appears unreliable at best, and the popup is useless when it pops under fullscreen programs. It really only takes one ill-timed restart to damn an OS forever, especially when the restart is chased by lengthy (and impossible to declin…

The interesting thing here is that Windows 8, 8.1 and 10 all improved the Windows Update restart timing logic and made it more transparent. (There's a section that states "A restart is planned, Windows has determined the most likely idle time to try the restart is 3:43am" now, for instance.) In this case it's Windows 7's Restart logic that is old/bad (and long has been), not Windows 10, but Windows 10 of course is ge…

> It's another reason people should stop worrying and upgrade to Windows 10. ;)

Never. Microsoft has lost my trust forever with these issues.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#186

Post by Decade »

snuxoll wrote: post #67
creshal wrote: post #60

Earlier quoted context omitted.

And yet Windows 7 is supposed to keep getting security updates until 2020. Computer illiterate users are the last group you should upgrade to a new system in an automated manner, because they are the most helpless if drivers/applications break from it.

This is why the Windows 10 installer does a compatibility check before performing the upgrade. My friend was trying to upgrade to Windows 10 last week but it kept denying him saying his "display is not compatible". I logged into his machine and saw he had an old GoToMyPC monitor driver installed that was causing him grief, uninstalled it and away the upgrade went. It's not perfect by any means, and "compatibility" ch…

I installed Windows 10, and then discovered that the third-party driver that I needed for work was not compatible. Namely, the Roland REAC Driver.

That driver acts as a network protocol that you attach to a particular network adapter, so when I upgraded, the adapter showed up as having no protocols. Totally Roland’s fault, waiting until the final release of Windows 10 before even starting to work on upgrading their drivers, but Microsoft also gets some blame for thinking that only Microsoft network protocols matter.

The rollback worked, so no lasting harm that I’ve noticed, yet.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#187

Post by khedoros »

drakonandor wrote: post #38
AdmiralAsshat wrote: post #2

I am frankly surprised that she's the first one who's tried taking Microsoft to court. I kind of anticipated that there would be a class action lawsuit after Microsoft made Windows 10 a "recommended" update--meaning anyone who had their Win 7 or 8 machines set to install recommended updated automatically would get updated without being made aware of it.

No matter what they do, the users would complain. By leaving the settings on recommended, the user said she wants free IT support from Microsoft. Microsoft, like any other IT dept. would, made the decision to upgrade to an OS which will work better for everyone. Sadly, a small amount of users don't understand why they can't keep using the same $200 Dell from 1999 forever - just like many users can't understand why Mi…

With all the complaints about Windows 10, I haven't seen a demand for ongoing Microsoft support. I've seen a lot of people say that Microsoft can't and won't support previous versions of their OSes forever, and I don't think many people would have a problem with that.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#188

Post by nitrogen »

Decade wrote: post #184
pdx wrote: post #93

Earlier quoted context omitted.

That's a really interesting story. Let me tell you another one. Both my wife's and my son's computers updated automatically, with no button presses on their parts, even after them pressing "do not update" on all the nag screens for the past several months.

I’ve never seen this. Partly it may be A/B testing and I was never in the B group, but I think people are closing dialog boxes without thinking enough about how they’re closing them, and accidentally agreeing to upgrade.

No matter the dialog box, closing it should always mean "do nothing and go back to where I was before", not "do your sneaky crap later when I'm asleep or busy". Anything else is a malignant antipattern.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#189

Post by tremon »

snerbles wrote: post #172
Fordrus wrote: post #161

Earlier quoted context omitted.

See, this is a GREAT comparison, because thinking, "No one will call 911 at 3am" EASILY falls into the realm of destructive negligence. Like "I didn't realize these cars could be hit from the side!" or, "I didn't realize how much worse I drive when I am drunk, officer!" In the 3am 911 case, those admins could EASILY have cost LIVES with their decision. If that inbound call handler's machine had updates waiting, or mo…

> and if those admins didn't get into DEEP TROUBLE, they're either very lucky or your administrative discipline system is VERY broken Our commander talked to their commander, I'm sure at least one finger was wagged at them in disapproval.

and this is how incompetence lives on.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#190

Post by 627467 »

I was sitting on an exam where we were allowed (although not mandatory) to use a computer to research and write the exam and halfway through reading the exam sheets I noticed my colleague's computer restarts and enters the windows 10 installation mode. It finished half way through our exam time. His computer was useless to him for the exam.

This is shameful Microsoft.

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