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Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

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Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#22
post #5

Earlier quoted context omitted.

What do you mean by "Apple's approach"? I've never been forced to upgrade the OS on my iPhone or Macbook pro.

I suppose they mean taking Apple's "We know what is good for you better than you do" approach. While Apple currently does not force OS upgrades, they do make a lot of decisions for their users without giving their users an opt-out or a way to roll back. This idea top-down, walled garden is pretty central to contemporary Apple.

Like what? Give examples.

Apple makes design choices that are very opinionated on how you should use software and internals are hard to see, but they don't make decisions for you.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#23

Earlier quoted context omitted.

Forced, no. Incessantly bothered, yes. iOS in specific starts popping up modal dialogs once it sees a new update.

I had a problem with this when the recent iOS 9.2 update was bricking iPad Pros. My iPad had downloaded the update but (having seen early reports of problems) I hadn't let it install. So naturally, it started incessantly popping up reminders asking to install it, and if you hit "Later" it tells you to enter your passcode and automatically installs it later . There's a small bit of text below the PIN pad that you have…

You can stop a previously downloaded update from actually being installed by deleting the downloaded data in the settings, but that's definitely not easily discoverable behavior.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#24

A few days ago I was visiting family, and my Mom was online Skyping relatives on her Windows 7 PC. She comes running into the other room and says her PC just restarted while she was talking, and now it says something about configuring Windows 10, even though she was always careful to opt-out of the constant requests to upgrade. So, we had to wait for it to install the OS, then decline the terms of service, then wait…

I wonder if stories like this are why Skype is so completely broken on Linux. If it worked, far more people would be comfortable switching.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#25
post #5

Microsoft are trying to following Apple's approach in dealing with users. But I think there is a bit of a difference here. Apple users opted in. They knew how Apple operates before they bought Apple products. The same cannot be said for long time Microsoft customers.

What do you mean by "Apple's approach"? I've never been forced to upgrade the OS on my iPhone or Macbook pro.

I was forced to "upgrade" my iPad 2 to iOS 9.2, because I forgot my pin to unlock it. There is no way to factory reset it without updating the OS. I mean, I didn't have to update it, but then I wouldn't be able to use it. My iPad was held hostage, although I guess it was my fault for forgetting my pin, right?

Here's a list of regressions in iOS 9: - My sideloaded copy of Flux no longer works - The built-in feature, to change the display temperature, is not available on my iPad 2, and the Flux app no longer works. - Can no longer change audio output in Music app, to select between different bluetooth devices - Battery life is worse - BitTorrent Sync can no longer access my photos or videos - For each bug they fixed, new bugs were introduced. In OneNote with text selection, and in Safari.

Why does nobody talk about all of the regressions in each OS update?

And of course, I had to update iTunes. And then of course I could no longer use it for development without updating my MacBook and XCode!

I use my iPad to develop medical software with an enterprise license on a closed environment, and do not need or /want/ the latest version of XCode.

I only used this device because it was provided by work, but I did start to grow fond of it and began using it more and more as a laptop replacement. I knew better than to buy an iOS device, since I've been burned by Apple so many times. I'd be happy to give you a long list of the ways Apple has been just as bad as Microsoft, except, Apple has a nice velvet glove when they are evil, whereas Microsoft is clay footed giant.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#26

There are many helpful things about Windows 10 - security, update, performance. Then there's the new screwed-up interface. If they'd staged these two, or offered them separately, there'd be less resistance.

What do you mean by "screwed-up interface"? After using 10 (upgraded from 7) for the last few months, I can only say that the interface is better. Any changes that I've noticed have been improvements, so I'm genuinely curious as to what you're referring to.

Agreed. The only complaints I have are about the start menu tiles, and those are easily removed.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#27

The idea of "let's put a popup on everyone's computer telling them they can download the next version of Windows for free" simply reeks of malware shit. Even worse is when they decided to force it on everyone else who doesn't automatically click "OK" on every dialog box they see.

I kinda understand the mindset. In IT, we learn that pretty much everyone will be clueless on how to do something unless you make it nearly impossible for them to not. So when Microsoft's top support question was "how to I upgrade to Windows 10", it doesn't seem out of far field for them to think "how do we make it nearly impossible for them to fail".

There's no doubt Microsoft screwed this up for a number of reasons, including valid and important reasons some people need to stay on Windows 7. And had they not gotten into the whole telemetry mess, 90% of the people who didn't want the upgrade would've gone away.

But I understood the mindset.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#28
post #5

Earlier quoted context omitted.

What do you mean by "Apple's approach"? I've never been forced to upgrade the OS on my iPhone or Macbook pro.

The paternalism i.e. forcing the user to do things the right way.

I see. I think I would be just as infuriated with Apple if they upgraded my OS behind my back. Walling off the app store doesn't imply they can install software without my consent.

Re: Woman wins $10k judgment against Microsoft for forced Windows 10 upgrade

#30

There are many helpful things about Windows 10 - security, update, performance. Then there's the new screwed-up interface. If they'd staged these two, or offered them separately, there'd be less resistance.

Maybe the interface is a generational thing. I don't appreciate the phone-centric features (swipe, page-by-page, large boxy graphics everywhere) on a desktop. Tiles are obnoxious. The new browser is obnoxious (struggle to set and then maintain home page/blank page settings through updates). The goofy wizards with no obvious buttons.
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