Unfortunately, like other countries, the UK's Border Force[1] clearly has an above-average share of incompetents and bullies. If you give such people any power whatsoever, they will abuse it. Sadly, that's what happened here. The real problem is that there is no accountability in these organisations. Even if a complaint by Rachel triggered an investigation, the culture in organisations like this is to protect their o…
I'm never sure if Theresa May is evil or incompetent. It may be she is just incapable of controlling her department, although perhaps I'm being too charitable.
In general, it's not really practical to vilify individuals over policies and the actions of the bureaucracy -- that's different from not holding them responsible for things they're responsible for, but it's too easy to forget that Snooper's Charter was voted out of committee 444 to 69 a few days ago. They're all rotten.