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Apple cloud services outage

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Re: Apple cloud services outage

#71

Days when multiple outages happen always remind me of this wonderful article: http://www.stilldrinking.org/programming-sucks

I've never read this til now...it. is. absolute. genius!!! I wish i could give you multiple upvotes for this. Thanks for sharing this!

Re: Apple cloud services outage

#72
post #68
post #27

Earlier quoted context omitted.

Amazon is, but Apple and Facebook both operate their own data centers. Edit: I take that back, Apple uses several cloud providers, including AWS.

Apple does use S3 for storage. You didn't hear it from me.

They also use AT&T and Azure for storage too.

You did hear that from me, or anyone else with a firewall running on OS X.

Re: Apple cloud services outage

#74
post #26

ITunes Connect and TestFlight in particular has been an absolute shambles for at least the last 3 months. Nobody there seems to give a shit or take responsibility (ranging from support up thru to the highest levels).

Total tangent but: I just had a hideously bad experience trying to get something done with my developer account. It's not the first time. The IRS is easier to deal with than the app store. If iOS is their vision of the future of personal computing, then the future of personal computing is a walled garden presided over by a bureaucracy about as functional as a badly run DMV office. There is absolutely no excuse for th…

> There is absolutely no excuse for this kind of terrible customer support from a company with this kind of money.

Given the attention given to customer experience in other areas, one assumes Apple knows how to treat their customers.

One reasonable conclusion is that they don't see developers as customers.

"Sharecropper" is probably a much closer match to what they see.

Re: Apple cloud services outage

#75

Earlier quoted context omitted.

Red? Not bloody likely. We should be cheering Apple for even using yellow, most of the time when things are on fire we don't even get that. Instead we get "green, with the tiny blue 'i' in the corner". Status pages are a bad joke.

Yeah. Like it or not, the status page reflects on the brand identity and having a status page that reflects the real condition of the infrastructure is immensely harmful to sales. I've found that most status pages suppress information about important events more than they publish it. I wonder if there's an "engineer's feed" out there somewhere that looks like mumbo-jumbo to the layperson but could actually be useful…

Github is pretty transparent with theirs too: https://status.github.com/

All the numbers usually tell a story

Re: Apple cloud services outage

#76

Earlier quoted context omitted.

Red? Not bloody likely. We should be cheering Apple for even using yellow, most of the time when things are on fire we don't even get that. Instead we get "green, with the tiny blue 'i' in the corner". Status pages are a bad joke.

Yeah. Like it or not, the status page reflects on the brand identity and having a status page that reflects the real condition of the infrastructure is immensely harmful to sales. I've found that most status pages suppress information about important events more than they publish it. I wonder if there's an "engineer's feed" out there somewhere that looks like mumbo-jumbo to the layperson but could actually be useful…

I deployed a status board once. I was forced by the higher ups to take it down. Something about it sending the wrong message to our clients. Sending out emails once an hour with status updates was way more productive.

Re: Apple cloud services outage

#77
post #27
post #24

Earlier quoted context omitted.

Are they all on EC2? Maybe EC2 is throwing a fit.

Amazon is, but Apple and Facebook both operate their own data centers. Edit: I take that back, Apple uses several cloud providers, including AWS.

They also use METRIC TONS of ultra high-end storage.

Actually that's not saying much, because a single cabinet is around a metric ton.

So it was unintentionally accurate.

Re: Apple cloud services outage

#79
post #68
post #27

Earlier quoted context omitted.

Amazon is, but Apple and Facebook both operate their own data centers. Edit: I take that back, Apple uses several cloud providers, including AWS.

Apple does use S3 for storage. You didn't hear it from me.

You just have to run littlesnitch, and see all the AWS servers that Apple applications hit. I don't think it's a secret that a ton of Apple applications are backended by AWS.
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