Earlier quoted context omitted.
I know the feeling. My mother's approach to computing is infuriating: If she would just READ the often perfectly simple message on the screen she could solve 90% of her problems. For the same reason as your parents ending up with Windows 10 my mother managed to install the pay-version of the free anti-virus software I had installed - when it asked here if she wanted to upgrade to the non-free version she clicked on "…
One other difficult problem I find with my parents, and with others of a similar age, is trying to persuade them to experiment with using their computer. They often find some convoluted way of doing something and stick with it. For example, for a long time my Mum would return to google's homepage by quitting and restarting firefox. I had to explain how the home & back buttons worked several times. My parents were afr…
That's because it might force upgrade to Windows 10 if they hit the wrong button.