61–70 of 172 posts
I don't force it 5x but asking why was the best lesson I learnt working with users/clients as people tend to talk about solutions and not the problems. That's also where my nickname comes from.
There seems to be some confusion/mis-interpretation about the 5 part. This is called 五回のなぜ in Japanese ("Go-kai no naze," or Why Five Times) and refers to root cause analysis. Of course the number of times the process need be repeated until the root cause is identified is variable. Five in this case is merely a jingly mnemonic, as Japanese people are so fond of.
Ask why more than twice at my job and you'll get in trouble. Sometimes the boss, and the customer, doesn't want to be asked. I think this idea is too aggressive and indicative of high pressure sales tactics.
I don't force it 5x but asking why was the best lesson I learnt working with users/clients as people tend to talk about solutions and not the problems. That's also where my nickname comes from.
I usually ask, "What problem are you trying to solve?", to anyone who brings me a solution instead of a problem, but it comes down to the same thing. I guess I don't even really know which question would be more efficient at getting the real answer.
I think this really old article addresses it better. It's self-explanatory.
Managing Complex Design Projects (1995) http://www.dubberly.com/articles/managing-complex-design-pro...
Ask why more than twice at my job and you'll get in trouble. Sometimes the boss, and the customer, doesn't want to be asked. I think this idea is too aggressive and indicative of high pressure sales tactics.
For example, in the third question of the article you could ask "Is this the usual level of lubrication?" and you will reach the same conclusion of "No, the oil pump on the robot is circulating less oil than normal."
There seems to be some confusion/mis-interpretation about the 5 part. This is called 五回のなぜ in Japanese ("Go-kai no naze," or Why Five Times) and refers to root cause analysis. Of course the number of times the process need be repeated until the root cause is identified is variable. Five in this case is merely a jingly mnemonic, as Japanese people are so fond of.
Could it be a play on the word 誤解 [1]. As in '誤解のなぜ’. [1] http://eow.alc.co.jp/search?q=%E8%AA%A4%E8%A7%A3&ref=sa
I don't force it 5x but asking why was the best lesson I learnt working with users/clients as people tend to talk about solutions and not the problems. That's also where my nickname comes from.
I usually ask, "What problem are you trying to solve?", to anyone who brings me a solution instead of a problem, but it comes down to the same thing. I guess I don't even really know which question would be more efficient at getting the real answer.
There seems to be some confusion/mis-interpretation about the 5 part. This is called 五回のなぜ in Japanese ("Go-kai no naze," or Why Five Times) and refers to root cause analysis. Of course the number of times the process need be repeated until the root cause is identified is variable. Five in this case is merely a jingly mnemonic, as Japanese people are so fond of.
jignly?
There seems to be some confusion/mis-interpretation about the 5 part. This is called 五回のなぜ in Japanese ("Go-kai no naze," or Why Five Times) and refers to root cause analysis. Of course the number of times the process need be repeated until the root cause is identified is variable. Five in this case is merely a jingly mnemonic, as Japanese people are so fond of.
jignly?