Earlier quoted context omitted.
"The whole process made me feel like I was losing my mind." And perhaps Microsoft shareholders are beginning to feel as if they might be losing their capital soonish... This sounds like The End.
A tad hyperbolic, don't you think?
This is the sort of thing that helped kill Sun, although the circumstances were sufficiently different it wouldn't play out in the same way: https://news.ycombinator.com/item?id=11601146 (especially when much of the competition is entirely free, e.g. AWS doesn't run on Windows).
Same thing with Xerox not all that long ago, they had a near death experience because the salesmen got so much pointless process larded into what they had to do to do their jobs. Note also one of the newer HP CEOs who upon getting his job said that one of his top priorities was streamlining the sales process.