241–250 of 472 posts
Sadly I haven't found a decent replacement for it.
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No -- you aren't alone. Whenever I connect my daughter's iPhone to iTunes (say to add more music) we take our lives in our hands. You get scary popups that ask you a question and provides two options -- neither of which is what you want. I don't know whether this is deliberate on the part of Apple to discourage the use of iTunes, or whether they really think that it works well and is intuitive. For anybody from Apple…
"You get scary popups that ask you a question and provides two options -- neither of which is what you want." This! One is something like "delete all the music from my iPod" and the other is "delete all the music from my hard drive". How on earth has this situation been allowed to develop?
Similarly, the default setting where Apply tries to copy all of your content to a new iPod when you plug it in, in alphabetical order. I have 300Gb of music, you should know that won't succeed.
Sounds harsh but all I read was that someone had 122 gig worth of files they considered precious to them and no backup . Computer systems fail for all kinds of stupid reasons. What will you do when that disk fails? I admit this is a particularly stupid and infuriating reason for data loss, but how little would it cost to have a backup of 122gb?
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But from the article, Ms Amber said the SW was functioning as intended.
But other people have posted here and said they enabled Apple Music and their music was not deleted, so clearly this doesn't happen under all circumstances, and this wouldn't be the first time a technical support representative was wrong. This is a pretty extraordinary claim and I'm not really willing to believe everyone loses all their local music when they turn on Apple Music without more data to confirm.
Every time I am asked to set up someone's Apple device, I find it incredibly difficult to: * Get it synced properly * Determine what is stored in iCloud/on-device * Ensure that device contents are actually backed-up, unless done manually * Set up simple things like email accounts Just a month or two ago, I was helping someone whose iTunes music wouldn't sync to their iPhone. It turned out that, when they signed up to…
iTunes has always been the worst user experience, both for myself and setting it up for the less technically inclined. I've been a firm "no-Apple" camper because Apple products doesn't give you the control if you need it. For an obsessive music fan, fine-tune control over how the product interacts with your library is critical.
I am not surprised at all by the disaster mentioned in the article- it validates the paranoia I've always harboured against Apple products.
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But other people have posted here and said they enabled Apple Music and their music was not deleted, so clearly this doesn't happen under all circumstances, and this wouldn't be the first time a technical support representative was wrong. This is a pretty extraordinary claim and I'm not really willing to believe everyone loses all their local music when they turn on Apple Music without more data to confirm.
Another point of data in favor of "they deleted my music" here. And when they did it, they were only matching on the file metadata, so the album they removed was truly lost, since I got some weird techno album in its place. Thankfully, it's one I can recover from a CD, when I find it again.
At first I thought the tone of the article was a bit hyperbolic, but upon reading further, no, this totally fits with the emotions that I'd probably feel upon such a situation. Shock, then horror, then anger. Then solution minded...then when hitting a wall... > When giving the above warning, however, even in my most Orwellian paranoia I never could have dreamed that the content holders, like Apple, would also reach i…
Corporations have spent decades conditioning their users to accept all ToSs and EULAs, using a combination of forbidding the software outright (often with no ability to get a refund) and applying scary language that they have limited the abuse of only as much as they thought would escape the public's notice. Now that their investment has been completed, they want their returns. My solution to this (and to issues like…
I've honestly kicked around a legal-ese type write-up of 'Personal Terms of Service' type disclaimers - subject to change at any time - essentially stating that by taking payment for a service there is a negotiating platform to reconcile conflicting claims. As in, I claim that I should never be subject to an early termination fee if I'm personally unstatisfied with the service, and the service provider says they alone are allowed to waive the fee. Well then, that's a conflict of terms, and by taking my money for a service, they implied they would allow my ToS to usurp theirs (e.g. it's written in my ToS that accepting money creates a binding agreement for such a thing), etc, etc.
I thought it was an exercise in basically being selfish, but the more times examples like this surface, the more it actually starts to sound reasonable. That's...pretty wild to me. I mean, I have a lot of respect for contracts and see them as the ties that hold a lot of commerce together, so they've got real, practical use that should be encouraged. But when it comes to "wiggle room" that sounds a bit like gamesmanship to tilt the power, then I also think fighting back is a natural result, childish as it might seem at first.
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Another point of data in favor of "they deleted my music" here. And when they did it, they were only matching on the file metadata, so the album they removed was truly lost, since I got some weird techno album in its place. Thankfully, it's one I can recover from a CD, when I find it again.
All ethics of the deletion aside, matching on metadata is a weird, crappy approach (and that itself is pretty consistent with my other experiences with iTunes). It shouldn't be hard to imagine that metadata will have collisions, and include something like a hash of the actual data.
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Nobody on Earth reads the entire manual before starting up some software; it's the vendor's responsibility to not have insensible defaults like "delete my local versions of files without asking me"
True. We have reached this level because of our complacency, and not due to Apple inherently trying to be malicious towards people like OP. The vendors are responsible to have sensible defaults, but we can't buy their products, use their software, sign up for their services, and then complain about malice when the vendors are delivering exactly what we signed up for and agreed upon. I'm just trying to say that OP sho…
I can't think of a single reason why Apple would want to delete the files from the user's computer apart from an intent to lock the user in to the service by making it tremendously hard to leave. That's the black hole of UI dark patterns.
They should have just left it on the local drive as well. Terrible.