"Slack as the new email" is spot on. And the article identifies it too. The problem isn't the tool. The problem is people. Giving people more and better ways to communicate creates more noise, not necessarily more signal. Constraining communication to channels that only allow signal feels bureaucratic (complete form 31/b to request new business cards and send to purchasing no later than the second week of the month).…
Slack is the new telephone but it's treated like email. Conversations are ephemeral, synchronous and the worst of all they can easily interrupt you.
Curing Our Slack Addiction
181–187 of 187 posts
Re: Curing Our Slack Addiction
#182Off-topic, but: AgileBits is one of my favorite companies ever. - Fantastic product - … which genuinely helps people - … which has evolved and matured in an impeccable manner - … which has, as far as I’m aware, never failed critically (no data loss or security breaches – hell, they are so proactive that 1Password saves multiple DB backups for you just in case they eventually mess up) - … which sports good and native…
On the other hand they've been moving to a subscription model, starting a slow deprecation of the standalone product. Towards this end they've introduced the $5 / month family plan and killed the Mac-only option, while raising the price of the Mac+Windows option. At this point it's worth noting that the Windows client is old and buggy. They did this, as I said, to raise attractiveness of the $5 / month family plan, b…
I work for AgileBits, the people behind the linked blog post and 1Password :) Just fair warning at the start.
You're right, we did combine our Mac and Windows options together. The primary reason for this was to make it easier. It's far easier to have a single purchase option on our store page than to have multiple. We went from 3 (Mac, Windows, Mac+Windows) to 1 (Mac+Windows).
An important note though, the price went down for this combo not up, it was previously $70 USD and is now $65 USD.
The $5/mo we advertise for Families is if you pay monthly. There's an option to pay yearly and that saves you money, which comes out to $48/year instead of $60, so $4/mo instead of $5/mo. Users who signed up early during our special launch special also got $10 in credit, making the first year a total of $38 if paid yearly.
I wouldn't say we're moving away from what made you like us in the beginning. We still offer our standalone apps, we still offer Dropbox, iCloud and wifi sync (and we're continually improving them). In fact, we just added OPVault support to our Android application, which should further confirm that these options aren't disappearing. OPVault is not used for our Teams or Family options. Teams and Families are in addition to what we already offered and it gives us some new options for making 1Password better that we couldn't do with the standalone option.
One of our most common customer support inquiries is why they are asked for a license on their desktop after downloading the iOS app. We can better solve this by having a subscription option since it includes everything and reduces the user's cost to try it out. Once you change all of your passwords to passwords you don't know, the need to have those passwords on all devices becomes even more important. Making those apps available on all devices as easily as possible is a big deal. Users on hacker news are unlikely to struggle with this but average users still do. I have to explain these things to my parents regularly.
The problem with doing an "Everywhere" interface for OPVault is that it was only ever going to be Read-Only. With the Teams and Family implementation we were able to make it capable of reading and writing. We're sad to not see an 1PasswordEverywhere for OPVault but the Teams/Families interface is significantly better than anything we could've done with 1PasswordAnywhere.
Another really important distinction is that if you stop paying for a Team or Family account that account simply goes into read-only state. This means if you were to die your wife or children will still be able to access your account if you haven't paid. We really tried to do the right thing here and not lock users out of their data.
For Windows, which I've saved for last here, is that we're well aware that you want more from our Windows app. We hear our users loud and clear and we're doing our best to help improve things there. It may take some time to get there but we have things happening behind the scenes here.
I can't comment on any Linux client but this is something I personally would like to see and we've had a lot of requests for it so I keep crossing my fingers that we'll get to this. Linux is one of the reasons I'm really excited that Swift is open source because it's possible that we might be able to share some of this across platforms. There are times I really want 1Password command line integration and while I primarily use a Mac I realize this type of thing could be shared.
I hope that helps answer some of your concerns. I'm just an iOS developer and customer support person here at AgileBits but we do listen and we try our best to help our users as best they can. If you have any questions, feel free to ask and I'll do my best to keep an eye on things here.
Kyle
Re: Curing Our Slack Addiction
#183Earlier quoted context omitted.
> control This is the heart of the issue. If you are in a room that you don't like being in, then leave the room . Communicating with other humans is difficult. If your team can't come to an understanding about how you have fun together, then you have much bigger problems .
> If you are in a room that you don't like being in, then leave the room. ... unless it's actually a work room that just happens to have lax rules about what is and isn't appropriate. ... unless you're a remote employee, and it's one of the only ways to build team cohesion outside of 100%-work conversations.
Re: Curing Our Slack Addiction
#184Earlier quoted context omitted.
Many IRC channels are archived and the archives are searchable, so the information is not necessarily lost.
Archives are a start, but the problem is most channels are not indexed. There is no "google for irc" of sorts. Even if the archives are searchable (the searches generally suck in the first place), who's going to know to go into this specific archive, for this specific channel, and search for this particular query? As someone who was interested in this a few years ago: This is still an open problem for someone to solv…
To me it helps create more of a community feel. Often times you'll see active community members turn problems they deal with on IRC into blogs, articles or even books to spread that knowledge.
Re: Curing Our Slack Addiction
#185Earlier quoted context omitted.
UX != UI Simple example: with Slack (or another hosted, web-based chat app), I can invite the non-technical head of sales to join it via e-mail, and they can. They literally cannot install an IRC client. I can get similar results, but "I" isn't enough for a communication tool to be useful.
Why can't you do it through the web interface of a company-backed IRC network? There's literally no difference there, IRC is just a protocol, you can still wrap around your own local stack with registration, email notification, fancy UI (I know UI != UX) and auto-invite system or whatnot. I just don't get it...
Or pay someone to do that and maintain it for you.
Re: Curing Our Slack Addiction
#186The lack of threading is what really kills the usefulness of Slack. This is why we settled on Flowdock in our company. If you don't have threading, you lose the one best feature of those new chat solutions, the single advantage they have over decades-old IRC: conversations at least slightly detached from time. On Slack, you have to be there all the time in order not to miss things or to participate in just about any…
With the switch to html based forums, my personal efficiency plummeted. But I went where the good conversations were.
Strikes me that the reported issues with Slack are just the next generation...
Re: Curing Our Slack Addiction
#187Earlier quoted context omitted.
This really seems to be a culture problem. We have long time established custom, that if you want to communicate with somebody via chat, you send him a 'ping' first, and wait if he responds.
We have long time established custom, that if you want to communicate with somebody via chat, you send him a 'ping' first, and wait if he responds. On my list of pet peeves, this one is near the top. Nothing annoys me more than getting a chat message as follows: "Hey..." Because it's apparently not enough to bother me with a DM, one must first make sure that the "ping" is a complete waste of electrons, apparently. On…
But for me, ping signifies "I think I need to talk to you, but the details are kinda sketchy, so get back to me at your confinience.".